Excellent customer service skills and ability to communicate effectively both verbally and in writing.
Strong computer navigation and operational skills.
Ability to work independently and as part of a team.
Flexibility to work in rotational shifts, including 24x7 availability.
Requirements:
Provide customer support via phone, email, or instant messaging.
Troubleshoot and resolve customer issues, escalating technical problems when necessary.
Track and document support requests accurately.
Assist and mentor less experienced Customer Service Associates.
Job description
What you will be doing
Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical productrelated issues to proper Product Support department.
Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
Meets standards of job, such as quality standards, adherence to schedule and average handle time.
May provide guidance andor mentoring to less experienced Customer Service Associates Consumer.
What you bring
Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Demonstrates effective people skills and sensitivities when dealing with others
Computer navigation and operation skills
Ability to work both independently and in a team environment
