Customer Service Agent (Call, Email & Chat)

Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more.

Position: Customer Service Agent (Calls, Emails & Chats)

Working Hours: Shifting schedule, predominantly US Business hours

Hiring Company: We run customer service operations for ecommerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

Position Summary:

As a Customer Service Agent, you will handle incoming calls, emails & chat. Your primary mission is to increase websites sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle postorder queries such as order status, shipping info, complaints, etc.

Responsibilities include but are not limited to the following:

1. Convert callsemails or chats into sales by providing worldclass customer service and a pleasant experience to every website visitor.
3. Protect companys, clients, and visitors information.
5. Work with the team to accomplish your goals individually and as a team.
7. Update your knowledge through continuous learning. (Selfpaced and group training)
9. Ensure you have the right equipment and a proper place to work productively.

10. Requirements

    Work Experience:
    (* items are required)

    1. *At least two years of Customer Service Experience for Englishspeaking businessesclientscustomers. Preferably in Ecommerce or similar businesses.
    3. * Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills.
    5. * Proficiency with computers, especially with regards to CRM software Shopify.
    7. Ability to multitask and strong time management skills.
    9. Robust eCommerce or Retail customer service background.
    11. Genuine care for customers and clients.
    13. A salesoriented person is a plus.
    15. Social media management experience is a plus.
    17. At least six months of workfromhome experience is a plus.

    18. Qualifications Required:(* items are required)

        1. *Remote work ready:
        2. 1. Stable highspeed internet with backup. (Minimum of 10 Mbps)
           3. Computer (laptop or desktop) with the ff recommended specs.
           4. 1. Quadcore CPU at least 2.5hgz or higher
              3. RAM 16GB or higher.
              5. 1GB GPU
              7. At least 110 GB SSD for your drive C
              8. 1. Dual monitor with at least 1920 x 1080 display resolutions
                 3. Noisecancellation Headset with mic and webcam for meetings; Krisp or any noisecanceling software
                 5. Focused and quiet workspace.
                 6. 1. *Above average written and verbal English communication and comprehension skills.
                    3. Great chat, email, social media, and phone etiquette.
                    5. *Advance critical thinking skills

                    6. Benefits

                       What we offer:

                       1. The starting salary rate ranges from $4$5.50 per hour (depending on the support: taking calls, processing emails or chats).
                       3. Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity)
                       5. Pandemicproof job
                       7. Weekly Pay after 1st week of Training & No Salary Deductions
                       9. Paid Time Offs
                       11. HMO coverage up to $50Month
                       13. Paid breaks
                       15. Paid training
                       17. Career Growth
                       19. Performancebased compensation review
                       21. Since you will be working from home, you get to save a lot of time and money
                       23. Company & team events Virtual and Offline

                       24. What we dont offer:

                           1. All governmentmandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily.
                              
                           3. Company PC You must already have or buy or upgrade your current one to meet our minimum requirements.

                           4. Terms of Employment:

                              1. If youre qualified for the Call, Live Chat or Email Support position, youll be placed on our waiting list unless were urgently hiring. The average waiting time to be assigned is between 28 weeks, depending on our service requirements.
                              3. Fulltime Youll start between 2030 hrsweek, then gradually move up to 4045 hrsweek as you learn the process and depending on the business requirements. *Phone time can range from 2030 hours per week.
                              5. This projectbased job is coterminous with the client contract with Helpflow.
                              7. Agents with good track records at HelpFlow may be transferred to other accountsprojects.

                              8. Notes:

                                 1. For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues.
                                 3. Select any of the locations listed below. Were a fully remote company, so selecting any location from the list doesnt affect your application.
                                 5. Be sure to monitor your emails Spam Junk folder to not miss any emails from us.
                                    
                                 7. Please provide an active mobile phone # (any Network, must have viber but not a landline #) so we can contact you via text or call if needed.