Offer summary

Qualifications:

Excellent English communication skills., Strong problem-solving and analytical abilities., Experience or familiarity with US Healthcare Insurance (Medicare, Medicaid) is a plus., Ability to work flexible hours including nights and public holidays..

Key responsibilities:

Answer inbound patient calls and respond courteously.

Verify patient insurance and personal information.

Schedule and reschedule appointments accurately.

Maintain detailed and up-to-date patient records.

Job description

ISTA Personnel Solutions South Africa we are a global BPO company, partnering with a USbased client in the Healthcare sector, who is urgently seeking a Inbound Customer Service Agent.

We are seeking a highly professional individual with exceptional English communication skills, who demonstrates dedication and a strong work ethic. The ideal candidate will be a fast learner with excellent problemsolving abilities and a sharp analytical mindset, particularly when interpreting insurance details and making wellinformed decisions. Flexibility to adapt to a dynamic work environment, composure under pressure, and the ability to approach customer concerns with empathy and patience are essential for success in this role.

PLEASE NOTE:

Working Hours: This role requires you to work 5 day rotating shifts USA hours (EST) Mon Sunday (includes night shifts and working public holidays)
Work Environment: This is a fully remote working role.
Internet (fibre): Candidates must possess a fixed fibre line with a minimum speed of 25 Mbps for both upload and download, capable of supporting a wired Ethernet connection
Power backup: Candidates must have a power backup solution to manage loadshedding or power outages.

Job Responsibilities:

Answer inbound calls & respond to patient enquiries in a timely and courteous manner.
Verify patient insurance information, personal information and copayments.
ScheduleReschedule appointments using the scheduling system.
Provide patients with information on services.
Input & update patient information in the scheduling system with precision and attention to detail.
Maintain accurate and uptodate records of patient appointments, medical needs and preferences.

Requirements

Sophisticated with exceptional English communication skills
Strong work ethic
A fast learner with strong problemsolving skills.
Critical thinker, particularly when interpreting insurance details and making informed decisions

Ability to remain calm under pressure.

Ability to display empathy and patience in addressing customer concerns.
Familiar with US Healthcare Insurance (Medicare, Medicaid) will be an added benefit.

If you are not contacted within 14 working days, please consider your application unsuccessful.