Key Facts

Remote From:

Philippines

Full time

Senior (5-10 years)

English

Hard Skills

User Feedback User Experience (UX)

Other Skills

•
Collaboration
•
Innovation

Roles & Responsibilities

Proven experience in customer experience or operations support roles.
Strong communication and leadership skills.
Educational background in business, marketing, or related fields preferred.
Ability to analyze customer feedback and implement improvements.

Requirements:

Lead and manage the customer experience team.
Gather and analyze customer feedback to inform business decisions.
Coordinate with other departments to enhance the shopping experience.
Ensure customer satisfaction and loyalty through continuous improvements.

Job description

About Trafilea

Trafilea is a dynamic and innovative Tech Ecommerce Group that operates multiple directtoconsumer brands in the intimate apparel and beauty sectors, with a focus on using datadriven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating highquality products and services that enhance the customer experience and drive longterm growth.

Customer Care @ Trafilea At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remotefirst approach, youll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for a Customer Experience Team Leader, a position focused on our Apparel store to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights ( Voice of the Customers ).