Offer summary

Qualifications:

Experience in customer support or operations roles., Strong communication skills in English., Proven ability to lead projects and improve processes., Comfortable working in a fast-paced, technology-driven environment..

Key responsibilities:

Manage escalations and resolve customer issues efficiently.

Develop and optimize scalable, automated support processes.

Collaborate with product and marketing teams on new initiatives.

Support and train support agents to improve their performance.

About Inspiration Commerce Group (ICG)
ICG is a global holding company focused on buying & building digital properties that power frictionless online shopping experiences.

Our portfolio includes leading fashion marketplaces like Italist and Verishop , affiliate marketing platforms like Stylight and MyBestBrands, and B2B technology solutions like Bonsai .

We currently drive over $250 million in annual sales for 3,000+ brands & retailers across 20+ markets and 9 languages. Our remote team works across Canada, USA, UK, Germany, Croatia, Italy, Japan, Tunisia, Philippines and Australia.

About this Role

Millions of shoppers and customers use our websites every year, all trying to find and buy products that they love. As a Customer Operations Manager youll be part of the team that helps to ensure those customers have delightful Support experiences — whether they have questions before or after an order, youll help to solve their problems quickly and effectively.

What You’ll Do