Logo for Nihara HR Services

CRM Head

Nihara HR Services

Roles & Responsibilities

  • Bachelor's degree in Marketing, Business Administration, or related field.
  • Proven experience in CRM, customer analytics, and loyalty programs.
  • Strong understanding of data analysis, segmentation, and marketing strategies.
  • Excellent communication and coordination skills with IT and external vendors.

Requirements:

  • Lead and manage customer loyalty programs across retail outlets.
  • Design and execute data-driven marketing campaigns to enhance customer retention.
  • Analyze purchase patterns to identify new CRM opportunities and increase customer lifetime value.
  • Collaborate with internal teams and external partners to implement CRM initiatives and market research.

Job description

· Customer analytics Lifetime value, wallet share, basket analysis, purchase patterns etc.
· Database management
· Build Customer retention strategies
· Run and lead customer loyalty program for 750+ retail outlets
· Design and develop data driven and segment focus marketing campaigns focusing on increasing customer loyalty and retention
· Analyze purchase pattern to reveal new CRM opportunities to increase customer lifetime valueWallet share
· Execute and manage CRM campaign to cross sell and up sell new and existing products
· Liaise with IT and technology partnersagencies to ensure successful execution of projects
· Facilitate market research studies around CRM
· Work with internal marketing team and external vendors to design collaterals related to marketing
· Standardization of store merchandise and store layout
· New initiatives to improve retail’s brand and improve customer relations
Ready to apply?
APPLY
·

CRM Executive Related jobs

IndiaCRM Executive

Other jobs at Nihara HR Services

We help you get seen. Not ignored.

We help you get seen faster — by the right people.

🚀

Auto-Apply

We apply for you — automatically and instantly.

Save time, skip forms, and stay on top of every opportunity. Because you can't get seen if you're not in the race.

✨

AI Match Feedback

Know your real match before you apply.

Get a detailed AI assessment of your profile against each job posting. Because getting seen starts with passing the filters.

Upgrade to Premium. Apply smarter and get noticed.

Upgrade to Premium

Join thousands of professionals who got noticed and hired faster.