Offer summary

Qualifications:

Excellent verbal and written English communication skills., 1-2 years of experience in a medical-related background., Familiarity with medical terminologies., Highly organized with strong attention to detail..

Key responsibilities:

Managing inbound and outbound calls with patients, providers, and insurance companies.

Verifying healthcare insurance coverage and eligibility.

Providing administrative support such as data entry, appointment scheduling, and record management.

Assisting with health promotion, care plan explanations, and front-desk triage.

Job description

A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.

TASKS;

Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;
Maintaining great phone etiquette
Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNetAthenaHealth, and, NextGen
Verifying healthcare insurance coverage and eligibility
Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and timekeeping
Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and frontdesk triage
Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
Strictly adhering and complying with the HIPAA policy