New Patient Team Representative Virtual Assistant
Offer summary
Qualifications:
At least 2 years of experience in insurance verification and authorization., Strong knowledge of Medicare, Medicaid, and commercial insurance processes., Excellent attention to detail, organization, and time management skills., Proficiency with Microsoft Office and familiarity with EMR systems..Key responsibilities:
- Process and verify new patient referrals and documentation.
- Coordinate communication with patients, providers, and internal teams via phone, chat, and email.
- Ensure accurate scheduling of evaluation appointments and maintain referral logs.
- Handle administrative tasks like faxes, provider requests, and document organization.
Job description
This is a remote position.
Virtual Rockstar is hiring on behalf of our U.S.based healthcare partner for the role of New Patient Team Representative. This is a remote, contractor role where you’ll play a vital part in supporting patients at the very beginning of their care journey.
About Our Partner
Our partner’s mission is to guide their community toward an active, independent lifestyle. Their team is built on values that shape everything they do:
Humble Confidence – Knowing your talents and successes without needing to shout them
-
Integrity – Doing the right thing with sincerity and strong moral principles
-
Exceeding Expectations – Striving for growth, never settling for the status quo
-
Contagious Positivity – Bringing energy and joy to every interaction
-
Extreme Ownership – Taking responsibility without excuses, for yourself and your team
-
As a New Patient Team Representative, you’ll ensure that new patients are onboarded smoothly, referrals are processed accurately, and communication across patients, providers, and team members is efficient and professional.
Responsibilities
Process new patient referrals and make sure all documentation is accurate and complete
-
Verify insurance eligibility and keep referral logs updated
-
Upload, track, and organize medical documents in the system
-
Coordinate with patients, providers, and internal teams via phone, chat, and email
-
Handle faxes, tasks, and provider requests promptly and with precision
-
Keep patients on schedule by ensuring evaluation appointments are set up correctly
-
Help maintain smooth team communication through daily updates
-
Requirements
2+ years of experience in insurance verification and authorization
-
Strong knowledge of Medicare, Medicaid, commercial insurance, and referralauthorization processes
-
Excellent attention to detail, organization, and time management
-
Proficient with Microsoft Office (Word & Excel) and comfortable with EMR systems
-
Professional communication skills and the ability to remain calm under pressure
-
Bonus: Prior physical therapy or healthcare experience
-
Benefits
Competitive salary commensurate with experience.
-
Opportunities for professional development and growth.
-
Work in a dynamic and supportive team environment.
-
Make a meaningful impact by helping to build and strengthen families in the Philippines.
-
Salary: $6.007.00
Humble Confidence – Knowing your talents and successes without needing to shout them
Integrity – Doing the right thing with sincerity and strong moral principles
Exceeding Expectations – Striving for growth, never settling for the status quo
Contagious Positivity – Bringing energy and joy to every interaction
Extreme Ownership – Taking responsibility without excuses, for yourself and your team
Process new patient referrals and make sure all documentation is accurate and complete
Verify insurance eligibility and keep referral logs updated
Upload, track, and organize medical documents in the system
Coordinate with patients, providers, and internal teams via phone, chat, and email
Handle faxes, tasks, and provider requests promptly and with precision
Keep patients on schedule by ensuring evaluation appointments are set up correctly
Help maintain smooth team communication through daily updates
-
2+ years of experience in insurance verification and authorization
Strong knowledge of Medicare, Medicaid, commercial insurance, and referralauthorization processes
Excellent attention to detail, organization, and time management
Proficient with Microsoft Office (Word & Excel) and comfortable with EMR systems
Professional communication skills and the ability to remain calm under pressure
Bonus: Prior physical therapy or healthcare experience
-
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
-
Salary:$6.007.00
Benefits
Requirements
As a New Patient Team Representative, you’ll ensure that new patients are onboarded smoothly, referrals are processed accurately, and communication across patients, providers, and team members is efficient and professional.
Responsibilities
Required profile
Experience
Other Skills
- Professional Communication
- Time Management
- Detail Oriented
- Microsoft Office
- Problem Solving
Virtual Assistant Related jobs
24x7 Direct
- From: Philippines (Full Remote)
- Full time
Employer of Record South Africa
- From: South Africa (Full Remote)
- Full time
Oscar Health
- From: Arizona (USA), California (USA), Colorado (USA), Florida (USA), Georgia (USA), Illinois (USA), Massachusetts (USA), Michigan (USA), Nevada (USA), New Jersey (USA), New York (USA), North Carolina (USA), Ohio (USA), Pennsylvania (USA), Texas (USA) (Full Remote)
- Part time
Virtual Rockstar Careers
- From: Philippines (Full Remote)
- Full time
Talent Shore
- From: South Africa (Full Remote)
- Part time