Norwegian Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Streaming Platform Support Representative to join our dedicated support team. In this role, you will be instrumental in assisting Norwegianspeaking users with their inquiries and ensuring they have a seamless experience while using our streaming platform. If you have a passion for customer service and technology, we want to talk to you!

Responsibilities

• Provide exceptional customer support to Norwegianspeaking users through email, live chat, and phone, addressing inquiries related to the streaming service.
• Troubleshoot a variety of technical issues regarding account setup, streaming performance, and content availability.
• Guide users on platform features and functionalities, enhancing their overall streaming experience.
• Document all customer interactions and resolutions accurately in the CRM system.
• Collaborate with crossfunctional teams to communicate user feedback and suggest potential enhancements to the service.
• Stay informed about updates to the streaming platform and industry trends to provide informed support.
• Conduct followups to ensure user satisfaction and resolve any remaining concerns.

• Requirements

  • Fluency in Norwegian and English, both written and spoken.
  • Previous experience in customer support or technical assistance, particularly in the streaming or entertainment sector.
  • Understanding of streaming technologies and user interaction patterns.
  • Strong analytical skills and effective problemsolving abilities.
  • Exceptional communication skills focused on delivering high levels of customer satisfaction.
  • Knowledge of CRM systems or support ticketing tools is preferred.
  • Ability to work independently in a fastpaced and dynamic environment.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...