Operations Manager (Canadian Performance Apparel Brand)

We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the longterm success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as communitydriven benefits like an annual retreat.

Role Overview:

Our client is a fastgrowing performance apparel brand blending cuttingedge innovation, precision engineering, and elevated design. We’re looking for an Operations Manager to act as the operational backbone for the CEO and CMOCOO, owning daily execution, building repeatable systems, and ensuring the entire team moves with speed and precision. This role blends Executive Enablement, Operational Excellence, and CrossTeam Orchestration in a highspeed, highdetail environment.

Your Impact:

You will ensure the leadership team operates at maximum efficiency, orchestrate crossfunctional teams and external partners, own product launch operations, track key data and metrics, and continuously improve systems. Your work will directly support the client’s ambitious goals—scaling to 5–10 new markets in the next 6 months and achieving $10M in sales.

Core Responsibilities:

1. Executive Enablement & Administrative Operations

• Manage calendars for the CEO & CMO, prioritizing meetings for maximum business impact.
• Handle all inbound scheduling and stakeholder coordination.
• Attend leadership meetings, capture notesaction items, and ensure followthrough.
• Send daily iMessage updates on sales, revenue, CAC, accomplishments, and priorities.
• Oversee inboxes, drafting and replying on behalf of executives.
• Maintain Google Drive structure, access controls, and legal documentation.

• 2. CrossTeam & External Partner Orchestration

  • Act as the communication hub for internal teams and agenciesvendors.
  • Run operational meetings, track deliverables, and manage launch checklists.
  • Own vendor relationships and contract renewals over time.

  • 3. Launch & Project Operations

    • Manage the operational critical path for all product launches.
    • Coordinate inventory, creative assets, marketing campaigns, and 3PL readiness.
    • Document and improve SOPs for repeatable launch success.

    • 4. Data, Reporting & Financial Tracking

      • Track and report on daily sales, CAC, and operational KPIs.
      • Build dashboards and generate insights from Excel, Shopify, Motion, TripleWhale, and other tools.
      • Oversee expense tracking, vendor invoices, and profitability monitoring.

      • 5. Systems, Documentation & Risk Management

        • Maintain product knowledge documents and CX SOPs.
        • Identify process gaps, propose solutions, and execute improvements.
        • Anticipate operational risks and develop mitigation plans.

        • Requirements

          MustHave:

          • Proven experience in operations or executive support for a fastgrowing business.
          • Exceptional organizational, project management, and multitasking skills.
          • Proficiency with Google Excel, Slack, Shopify, CRMs, and project management tools (Notion, Asana, Monday.com).
          • Strong communication and relationshipbuilding skills.
          • Capable of building solutions, standard operating procedures (SOPs), and processes
          • Analytical mindset with experience in data trackingreporting.

          • NicetoHave:

            • Experience in ecommerce or consumer brand operations.
            • Familiarity with TripleWhale, ShipBob, Gorgias, Klaviyo, Postscript, and Loop.
            • Experience managing launches or largescale marketing projects.

            • Benefits

              • Competitive salary based on experience and skills.
              • Fully remote—work from anywhere.
              • Generous paid time off to rest and recharge.
              • Health coverage after 3 months (for fulltime employees).
              • Direct mentorship from international industry leaders.
              • Ongoing learning and professional development resources.
              • Global networking opportunities.
              • Flexible hours to support worklife balance.