Job description

Avant Repair Network is an award-winning vehicle collision repair network, providing repair solutions for cars, LGVs, HGVs, and specialist vehicles. We work with leading insurers, fleets, and clients, delivering high-quality repairs and excellent customer service across our trusted network.

We are looking for a Network Operations Manager to join our team. You’ll be responsible for managing the performance of repairers within a designated region, ensuring service levels are achieved and compliance standards are met. This is a key role in maintaining and improving network performance while building strong, collaborative relationships with our repairers.

Key Responsibilities

Deliver client SLAs and business requirements.
Manage and monitor the daily performance of network repairers.
Onboard new repairers as required to ensure optimal coverage and repair capacity.
Use data and reporting tools to track performance and implement improvement strategies.
Support compliance, documentation, and audit requirements across the network.
Build and maintain strong repairer relationships.
Assist in resolving customer complaints and represent Avant at client meetings.

About You

Minimum of 5 years’ experience in a similar role within the collision repair or automotive sector.
Strong knowledge of repair processes and methods.
Excellent communication and relationship management skills.
Analytical, with the ability to interpret data and find solutions.
Highly organised, able to plan and manage your own workload effectively.
IT literate, confident with Word, Excel, and PowerPoint.
Full UK Driving Licence (essential).
Experience with estimating systems such as Audatex (desirable).

Why Join Avant?