Remote Online Exams & Customer Experience Assistant Italian Speaking

Ready to drive seamless operations and deliver outstanding service to our customers? 🚀 Were seeking an Online Exams & Customer Experience Assistant to provide toptier support while ensuring exam integrity. As a key part of our agile team, youll enhance the efficiency and excellence of PeopleCert’s global certification services. Join us and make an impact!

As a Remote Online Exams & Customer Experience Assistant Italian Speaking, your tasks will include the following:

Customer Service:

• Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone.
• Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination & certification process.

• Online Proctoring:

  • Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms.
  • Enforce exam rules and protocols to maintain the integrity of the certification process.
  • Handle any technical or procedural issues that may arise during exams.

  • BackOffice Exam Operations:

    • Execute administrative tasks related to exam registrations, scheduling, and result processing.
    • Maintain accurate and uptodate records in our systems, ensuring compliance with established procedures and standards.
    • Collaborate with crossfunctional teams to streamline processes and improve operational efficiency.

    • General Duties:

      • Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results.
      • Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones.
      • Ensure their work and presence is aligned with company’s values “Quality Passion Integrity – Innovation,” at all times

      • What we look for:

        • Bachelor’s degree any discipline will be an asset
        • Previous experience in similar position function will be considered as an asset
        • Prior working experience in the certification of persons andor training and exam fields would be considered an advantage
        • Passionate with Customer Satisfaction
        • Excellent command of the English & Italian language (nativelike or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus).
        • Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
        • Excellent interpersonal, verbal, and written communication skills.
        • Well organized, selfdriven, flexible and able to work in a highvolume, fast Internal paced, and deadlinedriven environment
        • Availability to work in 247 rotating shifts (including some nightshifts on a monthly basis, weekends and holidays).

        • What we offer:

          • Monthly Bonus upon Performance 💳
          • Work in an international, dynamic and fun atmosphere
          • Two free vouchers for all certifications from PeopleCerts Portfolio per year for all employees 🎓
          • Complimentary coffee and tea in all our premises ☕
          • Huge learning experience in using best practices and global environment
          • Constant personal and professional development 🥇

          • Working on Home Office (HO) Secure English Language Tests (SELTs)

            Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record andor bankruptcy must be declared.

            • If working on the SELT service in the UK, background checks will include:
            • A basic or enhanced Disclosure Barring Service (DBS) check
            • Right to Work in the UK check (including nationality, identity and place of residence)
            • HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)
            • Financial background check
            • Employment reference check
            • If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK.

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              All applications will be treated with strict confidentiality.