Customer Success Manager II, SMB

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

Minimum 2-3 years of account management experience in a SaaS e-commerce company., Knowledge of eCommerce platforms such as Shopify, WooCommerce, Magento, or BigCommerce., Strong communication skills, both verbal and written., Experience managing multiple projects for enterprise clients and understanding digital marketing tools like SEO, PPC, Google Analytics..

Key responsibilities:

  • Build and maintain long-term relationships with customers.
  • Assist customers through various communication channels, including email, phone, and meetings.
  • Act as a trusted advisor, guiding customers from onboarding to renewal.
  • Monitor customer usage and collaborate with sales and onboarding teams to ensure customer success.

RevolutionParts logo
RevolutionParts SME https://www.revolutionparts.com/
51 - 200 Employees
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Job description

RevolutionParts is not just a pioneering force in the automotive eCommerce realm; were actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, thats what we call ourselves!). As leaders in providing streamlined, userfriendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, topnotch customer service, and a profound understanding of the automotive market sets us apart. If youre ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.

The Role:

Join us as a Customer Success Manager at RevolutionParts, where youll embark on an exciting journey to guide our customers to success! Teaming up closely with our Account Executive squad, youll lead the charge in seamlessly implementing our cuttingedge ecommerce platform, driving widespread adoption across their organization, and ensuring they continually reap the benefits of our topnotch products and services.

Using your savvy consultative skills, youll forge strong, longlasting relationships with our customers, positioning yourself as their trusted partner throughout their entire journey with us—from the initial onboarding to ongoing adoption, advocacy, and renewal.

Armed with an insiders perspective on what makes our customers tick, youll be their voice within our organization, offering valuable insights to our Product team and beyond. As one of our esteemed Revolutionaries, youll embody our customercentric ethos, serving as a beacon of empathy and expertise for our most valued clients.

Ready to revolutionize the customer experience and become a strategic consultant for our toptier customers? Join us on this exhilarating adventure!

Responsibilities:
  • Be the primary point of contact and build longterm relationships with customers in your book of business.
  • Help customers through email, phone, online presentations, screenshare, and inperson meetings.
  • Develop a trusted advisor relationship with assigned accounts, customer stakeholders, and executive sponsors.
  • Enact timely and successful recommendations to meet your customers needs and objectives.
  • Communicate the progress of monthlyquarterly initiatives to internal and external stakeholders.
  • Utilize tools to forecast and track assigned account metrics and health.
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishmentsResponsible for keeping current clients satisfied and delivering exceptional client service on a daytoday basis.
  • Monitor and analyze customer’s usage of our product.
  • Responsible for working with the Sales and Onboarding teams to integrate new clients and develop existing client relationships.
  • Liaise between the customer and all internal teams.
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.

  • Requirements:
  • At least 2 or 3 years of previous account management in a SaaS ecommerce technology company
  • Knows about eCommerce industry updates before most people
  • Has worked with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce
  • Strong verbal and written communication skills
  • Great people skills and an outgoing personality
  • Be a “selfstarter” and stay focused even when unsupervised
  • Experience managing multiple projects for enterprise clients
  • Knowledge of digital products including SEO, PPC, Google Adwords & Analytics experiences
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in buildingdeepening relationships, and demonstrate a commitment to providing personalized service
  • Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.

    RevolutionParts is proud to provide all fulltime Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our corevalue driven culture at our career page.

    RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.

    Please Note: You will only receive correspondence through the Lever ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Account ManagementCustomer Relationship ManagementE-CommerceTax SoftwareMagentoGoogle AdsBigcommerceAnalyticsWooCommerceShopifySearch Engine Optimization

    Other Skills

    • Social Skills
    • Communication
    • Problem Solving
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