Customer Success

About Motion

Given the speed of AI advancement, we operate under two assumptions about the future of work:

1. AI will do 100x more work over the next decade

2. Humans will always be needed for oversight, strategy, and the toughest decisions

To manage this future, there must be a system that lets a single human manage 100x more work, done by both AI and people. That’s what we’re building at Motion.

We spent the past 5 years building the best automated project management software—an AI project manager that eliminates reactive project management—Motion predicts what will get done early or late, automatically coordinates the right person to do the highest impact task at the right time, and ensures no steps are missed.

The real moat in AI agents is context: whoever has the most data to let the system think and work exactly like their users will win. Motion already has a lead: tasks, projects, docs, meetings, calendars, and communication all live in one place, making us best equipped to swap out human work for AI technology improves. Integrating all these systems seamlessly is incredibly hard, but were uniquely capable of doing this because we are one of the most operationally excellent companies in the world.

With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, we’re well positioned to lead. Now we’re building agents that work with extreme accuracy and unlock an orderofmagnitude boost in productivity.

Motion isn’t a 9–5. It’s intense, fast, and not for everyone. But if you want to work with top talent, learn fast, and help redefine how work gets done—you’ll thrive here.

Location: North America (Remote)

Compensation: $90k$145k base salary, plus equity compensation

About the Hiring Manager

Hey, I’m Bishop, the Head of Customer Experience at Motion. My career started in FP&A, but I quickly realized I wanted more—I didn’t want to be just another cog in the machine. I needed something with more impact, more room to grow, and more technical challenges. That’s what led me to Motion. I’ve built out our support function, scaling the team to meet the demands of a fastgrowing startup, and now I’m focused on creating a worldclass Customer Success team. This role isn’t just about managing customer relationships—it’s about making sure our customers are truly getting value from Motion.

You’ll be working closely with our customers—listening to their challenges, understanding their processes, and helping them implement solutions that drive real change. Whether it’s guiding them through onboarding, offering critical coaching, or helping them transition Motion into their operations, your role will be essential in ensuring they not only find value but feel that Motion is indispensable.

This is a key role in driving progress toward our mission to Increase Every Organization’s Productivity by 100X. I wholeheartedly believe in the impact this role will have, as you’ll help guide customers to use Motion to its fullest extent. When I think about this role, I see it as a function closely aligned with the heart of our company’s goals—ensuring that every customer feels empowered and productive with Motion. As we continue to grow, this role will be central to that journey.

The Role

Im hiring a Customer Success Manager at Motion who will ensure our customers are fully onboarded, trained, and continually finding value with our product. This role goes beyond traditional customer success—it’s about helping customers achieve their goals with Motion while building deep relationships and managing their longterm success. You’ll play a pivotal role in creating a strong bridge between our product and customers, and in many ways, you’ll be the face of Motion after the sales process. This is a unique opportunity to help shape the future of our Customer Success function, driving initiatives that will grow alongside the company.

Responsibilities

• Drive and scale customer success initiatives, ensuring customers unlock the full potential of Motion

• Lead postsale customer engagements, from onboarding through longterm adoption and renewal cycles

• Manage the health of your customer accounts, conducting regular business reviews to ensure customers are finding value and identifying areas for improvement

• Create and deliver personalized training sessions to ensure customers are set up for success

• Serve as the main point of contact for strategic customers, providing insights and feedback to ensure their goals align with Motion’s product capabilities

• Work crossfunctionally with internal teams (Product, Engineering, Sales) to relay customer feedback and drive product improvements

• Manage customer escalations and proactively resolve any issues impacting customer satisfaction

• What We’re Looking For

  • 25 years of experience in customer successaccount management, preferably within a SaaS environment

  • Experience working directly with customers to drive adoption, success, and retention of a product

  • Ability to multitask and manage a high volume of accounts in a fastpaced environment.

  • Proactive, ownership mindset with a strong ability to manage both up and down the chain (customers to Csuite)

  • Strong communication skills and the ability to navigate executivelevel conversations with ease

  • Experience with tools like Salesforce, ChurnZero, Front, or similar tools

  • Ability to gather customer feedback and translate it into actionable insights for internal teams

  • A passion for building strong customer relationships and driving value for their business

  • Ability to derive insights from customer data to inform decisionmaking

  • A willingness to work hard and a high pain tolerance

  • Excellent attention to detail and organizational skills

  • Motion is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.

    Helpful Links:

    How Motion Operates

    Motion Company Culture

    https:www.usemotion.com