Technical Support Specialist CRM and Automation (00700263)

Looking for Filipino (Philippinesbased) candidates

Job Role: Technical Support

Compensation range: $2,000 $2,500 AUD Monthly

Engagement type: Independent Contractor

Work Schedule: 40 hours per week, with flexibility to choose working hours. Some overlap with AEST hours is expected to support realtime communication.

Who We Are:

Pipereply is a fastgrowing SoftwareWithAService (SWaS) company working exclusively with Australian solar and trade businesses.
We help our clients automate operations, streamline customer communication, and integrate the tools that power their business — all through a highly customised CRM platform built on Go High Level (GHL), enhanced with custom automations, API integrations, and AI assistants.

We’re a remotefirst team with a relaxed, noBS culture, but we set clear targets, maintain high standards, and value longterm relationships with both clients and teammates.

Who The Client Is:

For this role, you’ll be engaged directly by Pipereply as an independent contractor. We are not an outsourcing agency — all roles are 100% remote, and you’ll work from home while collaborating with our Australianbased team.

Our mission is to help Australian solar and trade companies scale more efficiently by combining automation, AI, and integrations in ways that give them a competitive edge.

About the Role

We’re looking for a Technical Support Specialist with a developer’s mindset — someone who doesn’t just report problems, but traces them to the source, interprets logs, and understands cause and effect.

You’ll be the first line of technical support for a growing CRM and automation platform built on Go High Level. That means troubleshooting workflow bugs, integration issues, form logic problems, and the occasional edgecase scenario that requires real debugging skills.

At Pipereply, we value proactive problemsolvers who can think outside the box and operate with a high level of detail. Yes, we use AI — and we encourage it — but we want people who know when AI is a tool, not a crutch.

If your first instinct is to let AI do all the thinking, this role isn’t for you. We’re looking for people who:

• Combine AI with independent critical thinking
• Understand the limitations and risks of AI tools
• Crosscheck AI output before acting
• Spot the subtle problems AI might miss

• Experience with OpenAI and Anthropic is a plus, but thinking for yourself is a must.

  Key Responsibilities

  • Provide handson technical support for Go High Level issues, including workflows, automations, integrations, and userfacing glitches
  • Investigate userreported problems, trace logic across workflows, and pinpoint root causes with minimal direction
  • Configure, test, and refine automations, triggers, forms, and custom workflows
  • Collaborate with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes
  • Test and verify updates before release, proposing improvements, not just quick patches
  • Maintain internal documentation and contribute to a knowledge base for recurring issues and solutions
  • Suggest platform performance and user experience improvements based on realworld insights

  • Requirements

    Required Skills and Qualifications:

    • Solid handson experience with Go High Level (GHL) in a support, automation, or technical configuration role
    • Developer’s mindset — able to debug, trace logic, read logs, and reverseengineer automation failures
    • Basic programming skills (JavaScript, HTMLCSS, Python, or API usage) for advanced troubleshooting
    • Minimum 2 years in a technical supporthelpdesk role, ideally in a SaaS, CRM, or automationheavy environment
    • Comfortable working with APIs, JSON payloads, and integrations (ZapierMake experience a plus)
    • Strong written communication skills for clear, textbased client communication
    • Selfstarter who digs into problems without waiting for stepbystep instructions
    • Familiarity with Twilio, Google Workspace, Slack

    • Work Arrangement & Expectations:

      This is a remote role that will be set up as an independent contractor engagement.

      To ensure alignment and transparency, successful candidates will be expected to:

      • Be available for meetings and collaboration during core Australian Eastern Standard Time (AEST) business hours
      • Attend daily standup meetings with the Pipereply team
      • Disclose any existing ongoing roles or client work
      • Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)