Offer summary

Qualifications:

Knowledge of Microsoft 365 and related cloud technologies., Excellent written and verbal communication skills., Willingness to work in shifts (24/7)., Owns a Windows 10/11 laptop with at least 16 GB RAM and 50 Mbps internet. .

Key responsibilities:

Providing support for Microsoft 365 services to business customers.

Handling escalation calls and resolving tickets within SLA.

Researching and troubleshooting technical issues to identify solutions.

Managing multiple open issues simultaneously.

Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of Gig economy and Artificial intelligence. Gigmo has built a technology platform, Gigmos, that enables us to onboard sharp and motivated Gig workers from anywhere in the world. The platform ensures top quality candidate onboarding by putting every potential candidate through rigorous testing and ID validation process. Once onboarded, we have these people available on-demand on Gigmos platform. Gigmo Solutions is developing AI based conversational bots that will work in synergy with Gig workers, wherever needed – making Gigmos platform first ever hybrid platform (Human Intelligence + Artificial Intelligence) to use conversational bots and humans in perfect harmony to achieve our mission.

About Gigmo Solutions

Gigmo Solutions Pvt. Ltd is a fastgrowing organization with global experience, having a presence in several countries in the Americas, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are a Microsoft Partner in providing technical support.

We are looking for enthusiastic and techsavvy freshers to join our Technical Support Team for one of our biggest clients — Microsoft. You will be supporting Small and Medium Business (SMB) customers on Microsoft Cloud Technologies, helping them troubleshoot and resolve issues related to Microsoft 365, Azure, and other cloudbased services.
Website: https:Gigmos.com

Roles & Responsibilities

Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
Responsible for handling escalation calls and resolving tickets as per SLA.
Taking ownership of customer issues reported and seeing problems through to resolution.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Diagnose and troubleshoot technical issues.
Prioritize and manage several open issues at one time.
Desired Skills
Experienced in Microsoft Process or Microsoft 365 domain.
Must have excellent written and verbal communication skills.
Willing to work in shifts (24*7)
Must have a laptop with Windows 1011 and fast internet connection with minimum 50 Mbps, TPM 2.0, 16 GB RAM.
Excellent problem solving and analytical skills to provide stepbystep technical help, both written and verbal.