Technical Solutions Engineer

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Germany

Offer summary

Qualifications:

Minimum of 4 to 5 years experience managing complex technical projects., Extensive experience with Linux systems, Docker, and/or Podman., Proficiency in scripting languages such as Bash, Python, and Node.js., Knowledge of network protocols, networking concepts, and automation tools like Ansible..

Key responsibilities:

  • Provide onsite and remote technical support and troubleshooting.
  • Oversee platform deployment, monitoring, and performance optimization.
  • Engage with customers to gather feedback, deliver training, and customize solutions.
  • Collaborate with internal teams to ensure system performance and documentation.

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Everseen
1001 - 5000 Employees
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Job description

Everseen: A leader in vision AI solutions for the world’s leading retailers.

We are seeking a skilled and dynamic Technical Solutions Engineer to work directly with a key customer and play a critical role in deploying, supporting, and optimizing our platform solutions. This position requires a blend of technical expertise, problemsolving skills, and project management acumen to ensure the seamless operation and exceptional performance of our solutions in both lab and customer environments.

There is an expectation that you will be able to travel to our customer site in Heilbronn with this role.

What you will do
  • Technical Support & Maintenance:
  • Provide onsite and remote technical assistance and troubleshooting for platform users.
  • Perform routine maintenance, POS integration, and issue resolution to enhance platform performance.

  • Product Performance:
  • Take ownership of platform performance, driving improvements through proactive monitoring and issue identification.

  • Customer Engagement:
  • Interact with customers to gather feedback, understand needs, and provide training.
  • Tailor system settings and deliver technical reports and actionable recommendations.
  • Serve as a liaison with internal and external stakeholders, including executives and partners, to address project updates and concerns.

  • Deployment & Monitoring:
  • Oversee platform deployment and ensure efficient operation before, during, and after implementation.
  • Collect and analyze data on platform usage, performance, and improvement opportunities.

  • Solution Design:
  • Collaborate with customers to analyze requirements and customize platform configurations.
  • Translate business needs into detailed technical specifications.

  • Risk and Issue Management:
  • Identify, document, and mitigate risks that could impact program success.

  • Crossfunctional Collaboration:
  • Work closely with software developers, R&D, and engineering teams to align application performance with specifications.

  • Testing & Optimization:
  • Test platform performance under various conditions, making necessary adjustments to configurations for optimal results.

  • Documentation:
  • Create and maintain comprehensive technical documentation, including user guides, training materials, and system specifications.
  • Document changes to scope, timelines, and resources, ensuring alignment with stakeholder approvals.

  • Escalation Management:
  • Act as the primary escalation point for L2L3 monitoring or customer tickets and escalate unresolved issues to the appropriate teams.

  • Customer Onboarding & Project Management:
  • Facilitate customer onboarding through structured phases, providing regular program updates to senior management.
  • Develop project plans, reports, and roadmaps to support customer objectives and the broader platform portfolio.

  • Sales Support:
  • Conduct product demonstrations and deliver compelling presentations to highlight platform features and value propositions.

  • Profile and Skills
  • A minimum of 4 to 5 years in a similar role managing complex technical projects.
  • Travel Readiness: Willingness to travel as needed for client meetings, project kickoffs, or other projectrelated activities, which may be up to a maximum of 50% of your working time.
  • You have extensive experience with Linux systems; proficient in Docker andor Podman.
  • Strong scripting abilities in Bash, Python and Node.js.
  • You have knowledge of standard network communication protocols such as TCP, UDP, HTTP, WS, FTP.
  • You have a basic understanding of networking concepts including VPNs, subnets, DNS configurations, SSL certificates, etc.
  • Familiarity with automation tools, especially Ansible experience, is preferred.
  • Knowledge of ELK Stack; REST, NGINX, JSON, XML; Message brokers (e.g. MQTT, RabbitMQ, Redis); TypeScript, Javascript; RTSP feeds; Kubernetes and Ansible, Terraform, OpenShift.
  • Strong capability to troubleshoot complex issues across system resources and application stack traces.
  • Proficiency in project management tools such as Microsoft 365, Jira, and Smartsheet.
  • Exceptional problemsolving and organizational abilities, with a proactive and selfmotivated mindset.
  • Capable of managing multiple initiatives in a dynamic environment.
  • Excellent communication skills for effective collaboration with crossfunctional teams and external stakeholders. Fluent German is a requirement for the role.
  • A passion for AI: Interest in additional education and research about Artificial Intelligence.
  • About Everseen

    Everseen is a leader in vision AI. We are transforming business operations for global retailers, driving measurable business value and improving the customer experience.
    We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our mission is to protect people, process, products and profitability within the retail sector and beyond.
    We are trusted by major food, drug, mass, and specialty retailers around the world— including Kroger, Meijer, and Woolworths—we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.
    We are operationalizing vision AI at an unprecedented scale with the largest global footprint of edge AI powered Computer Vision in Retail.
    Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 900 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.


    Key Numbers

    Top 11
    Trusted by 11 of the top 20 global grocery retailers
    120,000+
    Edge AI Endpoints Worldwide
    +3x ROI
    Delivering Markets best ROI


    Our Commitment

    Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

    Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    German
    Check out the description to know which languages are mandatory.

    Hard Skills

    Docker (Software)Bash (Scripting Language)Python (Programming Language)LinuxNginxComputer NetworksKubernetesJava XMLElastic (ELK) StackJavaScript (Programming Language)OpenShiftProject ManagementAnsibleNode.js (Javascript Library)Network ProtocolsJSONMessage BrokerTypeScriptTerraformArtificial Intelligence

    Other Skills

    • Organizational Skills
    • Collaboration
    • Communication
    • Problem Solving
    Are you interested?

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