Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

MySQL HyperText Markup Language (HTML) Help Desk Support Application Programming Interface (API) Vsftpd JIRA cURL Kibana Webhooks Cyberduck Application Programming Interface (API) Stripe Connect Web Platforms

Other Skills

•
Customer Service
•
Troubleshooting (Problem Solving)
•
Social Skills
•
Strong Work Ethic
•
Problem Solving

Roles & Responsibilities

Bachelor's degree in Computer Science, BCA, MCA, or related field.
1.5 to 8 years of experience in technical support, preferably with SaaS products.
Knowledge of HTML, API calls using CURL and REST, Kibana, Postman, Jira, FTP client.
Fluency in English and strong problem-solving skills.

Requirements:

Resolve complex technical issues for customers in a fast-paced environment.
Improve support processes, standards, and strategies.
Handle customer inquiries via voice, chat, and email.
Work in rotational shifts aligned with US Central time zone.

SmasHR Global

About SmasHR Global

At SmasHR Global, we provide advisory and support services to organizations on matters related to their employees. We offer a range of services, including: Talent acquisition: We carry out the business of providing manpower placement and recruiting, selecting, interviewing, training, and employing all types of executives, middle management staff, junior level staff, workers, and laborers skilled/unskilled required by various industries and organizations including providing security services, labor contractors, industrial, commercial, housing and other security services and workers for office management and to conduct employment bureau and to provide consultancy and other services in connection with requirements of persons and manpower supply in India and abroad. Organizational development: We offer support with coaching, organizational design, change management, and process improvement. Employee relations: We offer support with employee engagement, performance management, and conflict resolution. Benefits and compensation: We help organizations design and implement employee benefits programs and advise on compensation structures. Training and development: We assist with designing and delivering training programs for employees. Legal compliance: We can help organizations ensure compliance with employment laws and regulations. Professional Employment Organization (PEO)/ Employer on Record (EOR) Services: We provide outsourcing and administrative support for human resource (HR) functions to other organizations, offering a range of services, including: Payroll & benefits: We can handle payroll processing, benefits and tax compliance for the clients' employees. Employee Relations & HR compliance: We help our clients comply with employment laws and regulations and offer support with employee engagement, performance management, and conflict resolution. We work with organizations of all sizes, across a variety of industries and across geographies.

Founded: 2018

Company size: 2 - 10

LinkedIn See all jobs →

Job description

Please send your latest resume to support@smashrglobal.com Job Description Designation: Tech Support Engineer Company Renowned MNC (SaaS)
Location Permanent WFH
Workdays 5 days a week
Experience 1.5 Years 8 Years
Compensation: Upto 16 LPA (All fixed) or 30% Hike on Last salary
About our client Founded in 2012 and headquartered in Palo Alto, is led by a
team of industry experts and innovators from Google, Amazon, Salesforce, and
Yahoo. Our Client is backed by the who s who of Silicon Valley Salesforce founder
Marc Benioff, Yahoo cofounder Jerry Yang, Trinity Ventures, and World Innovation
Lab and recently closed a $60 million Series C funding round led by AccelKKR, a
leading technologyfocused investment firm.
What You ll Do
As a Technical Support Engineer, you will resolve complex technical issues in a fast
paced, customer critical environment, working on improving processes, standards
and strategies to perfect our Support Services.
Work Hours
Rotational shifts, US Central time zone
Requirements Must have:
Customer facing experience providing Technical support Customer support to
English speaking customers
Knowhow of HTML, running API calls using CURL and REST client, Kibana,
Postman, Jira, FTP client
1 to 2+ years of experience working with SaaS based product company
handling international customers over voice, chat and emails
Fluency in English reading, writing and speaking
Please send your latest resume to support@smashrglobal.com Excellent interpersonal skills, phone etiquette and work ethic
Problemsolving and troubleshooting skills
Fundamental knowledge in writing and running MySQL DB queries Bachelors degree in Computer Science BCA MCA Information Systems or
engineering or equivalents.
Good to have:
Experience with Upsell crosssell will be an added advantage.
Knowledge of Webhook and API Integration (eg: Zapier)
Working knowledge of ECommerce platforms with merchant systems such as
PayPal, Stripe, CyberSource, etc.
If you think your candidature suits the above position then, please send your latest resume at support@smashrglobal.com with the tagline Tech Support Engineer