Tech Support Engineer

Work set-up: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Bachelor's degree in Computer Science, BCA, MCA, or related field., 1.5 to 8 years of experience in technical support, preferably with SaaS products., Knowledge of HTML, API calls using CURL and REST, Kibana, Postman, Jira, FTP client., Fluency in English and strong problem-solving skills..

Key responsibilities:

  • Resolve complex technical issues for customers in a fast-paced environment.
  • Improve support processes, standards, and strategies.
  • Handle customer inquiries via voice, chat, and email.
  • Work in rotational shifts aligned with US Central time zone.

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SmasHR Global
2 - 10 Employees
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Job description

Please send your latest resume to support@smashrglobal.com
Job Description
Designation: Tech Support Engineer
Company Renowned MNC (SaaS)
Location Permanent WFH
Workdays 5 days a week
Experience 1.5 Years 8 Years
Compensation: Upto 16 LPA (All fixed) or 30% Hike on Last salary
About our client Founded in 2012 and headquartered in Palo Alto, is led by a
team of industry experts and innovators from Google, Amazon, Salesforce, and
Yahoo. Our Client is backed by the who s who of Silicon Valley Salesforce founder
Marc Benioff, Yahoo cofounder Jerry Yang, Trinity Ventures, and World Innovation
Lab and recently closed a $60 million Series C funding round led by AccelKKR, a
leading technologyfocused investment firm.
What You ll Do
As a Technical Support Engineer, you will resolve complex technical issues in a fast
paced, customer critical environment, working on improving processes, standards
and strategies to perfect our Support Services.
Work Hours
Rotational shifts, US Central time zone
Requirements
Must have:
Customer facing experience providing Technical support Customer support to
English speaking customers
Knowhow of HTML, running API calls using CURL and REST client, Kibana,
Postman, Jira, FTP client
1 to 2+ years of experience working with SaaS based product company
handling international customers over voice, chat and emails
Fluency in English reading, writing and speaking
Please send your latest resume to support@smashrglobal.com
Excellent interpersonal skills, phone etiquette and work ethic
Problemsolving and troubleshooting skills
Fundamental knowledge in writing and running MySQL DB queries
Bachelors degree in Computer Science BCA MCA Information Systems or
engineering or equivalents.
Good to have:
Experience with Upsell crosssell will be an added advantage.
Knowledge of Webhook and API Integration (eg: Zapier)
Working knowledge of ECommerce platforms with merchant systems such as
PayPal, Stripe, CyberSource, etc.
If you think your candidature suits the above position then, please send your
latest resume at support@smashrglobal.com with the tagline Tech Support
Engineer

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Troubleshooting (Problem Solving)
  • Social Skills
  • Strong Work Ethic
  • Problem Solving

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