Offer summary

Qualifications:

Bachelor's degree in Computer Science or a related field., 1-2 years of experience in PHP and Laravel., Knowledge of e-commerce platforms like Magento, WooCommerce, and OpenCart., Proficiency with Git, FreshDesk, and Redmine..

Key responsibilities:

Assist merchants and partners with technical issues.

Develop and manage technical solution guides and troubleshoot recurring problems.

Test merchant websites and plugins for performance optimization.

Contribute to side projects to enhance onboarding and integration processes.

Plugin Talents is a specialized IT and Software Recruitment, Outsourcing & Training Company experienced in matching talent with opportunity, we are experts in bringing together the recruitment challenges and needs of our clients and the skills of our candidates.We use our deep technical knowledge to match your business need with a human solution, we invest time and energy, understanding your culture and solutions you need to ensure that, we are bringing you right people. we have worked with Fintech Companies, Software Houses, Mobile Applications, Banks and many other industries.we've succeeded in hiring hundreds of IT and Software positions to our valued partners and trained more than 500 trainees until date.Plugin Talents introduces high-quality IT trainings tailored to theneeds of Technology Professionals in Egypt & Middle EastWe cover trainings in different areas such as Back End, Front End, IOS, Android, Devops , Data Security and Testing.

Job description

Job Title: Backend Technical Support Engineer

Work Condition: remote

Key Responsibilities:
1) Support merchants and partners with technical inquiries & issues.
2) Manage technical solution guides and resolve recurring issues.
3) Test merchant websites and plugins to ensure optimal performance.
4) Work on side projects to improve onboarding and integration processes.
5) Foster a positive, collaborative environment with cross-functional teams.

Required Skills:
1) BS in Computer Science (or related field).
2) 1-2 years experience in PHP, Laravel.
3) Solid understanding of e-commerce platforms like Magento, WooCommerce, OpenCart.
4) Proficient with Git, FreshDesk, Redmine.
5) Excellent English communication skills.