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Support Engineer

TexAu

Key Facts

Remote From: 
India
Full time
Mid-level (2-5 years)
English

Other Skills

  • •
    Communication
  • •
    Problem Solving

Roles & Responsibilities

  • At least 2 years of technical product support experience.
  • Good understanding of customer support processes.
  • Ability to communicate effectively via chat and email.
  • Experience with remote work is a plus.

Requirements:

  • Respond to customer emails and chat to resolve technical issues.
  • Create daily reports on bugs and common queries.
  • Coordinate with the development team to improve customer support.
  • Maintain documentation on top queries and content gaps.

Job description

Company Description

TexAu is a growth automation platform to scale businesses faster. We are the #1 data extraction and web automation platform on the web, trusted by over 6000+ businesses. We have over 180+ automations for 10+ platforms including LinkedIn, Google, Instagram, Twitter, ProductHunt, and Quora.

We are a fully distributed company so you will have freedom of working from anywhere in the world as long as there are 45 hours of overlap with the team.

We launched our platform in January 2020 and in the last 1.5 years, we grew from 0 customers to over 9000+ businesses.

Job Description
  • Chat and respond to customer emails to solve technical issues they are facing
  • Create a report of bugs and repetitive queries from customers every day
  • Sync with the development team to talk about the weekly customer support experience, what things we are lacking, and what needs to be done more for better customer support
  • Write documents and maintain reports of top queries and missing content for the content writing team
    • Qualifications
      • At least 2 years of previous Technical product support experience is required.
        • Additional Information

          Good to have:

          • Remote work experience
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