Virtual Insurance Verification Officer

Job Description

Essential for this position:

• Answer questions regarding the practice.
• Efficiently and accurately obtain verification of benefits and authorizations for multiple clinics.
• Demonstrate excellent customer service while multitasking.
• Maintain a welllit professional office setting with highspeed internet and a quiet work environment.
• Exhibit a high level of professionalism and work ethic.

• Technical Requirements

  Qualifications:

  • Experience with benefit verification and authorization.
  • 2+ years of Medical Front Office experience.
  • Outpatient rehab office experience preferred.
  • Proficient computer and typing skills with software knowledge.
  • Exceptional written and verbal communication skills.
  • Excellent customer service skills with formal training.
  • Ability to handle inbound and outbound calling.
  • Ability to work independently and take initiative.
  • Strong organizational skills and ability to multitask in several EMR systems simultaneously.
  • Ability to deal with patients and clients in a caring, respectful, warm, and empathetic manner.
  • Minimum of 2 years of experience in an insurance role within a medical office environment.
  • Ability to maintain a calm, professional demeanor in difficult situations.
  • Strong collaboration, facilitation, and communication skills.

  • Key Responsibilities:

    • Answering phone calls and addressing patient questions.
    • Verifying appointments and ensuring proper patient information.
    • Checking benefits and verifying insurance policies.