Technical Solutions Engineer
Offer summary
Qualifications:
Minimum of 3+ years of hands-on networking experience., Strong knowledge of network protocols and technologies such as BGP, OSPF, VLAN, MPLS, and IPv6., Proficiency with troubleshooting tools like Wireshark, tcpdump, and IXIA., Bachelor's or master's degree in a technical field such as CS or EE, with industry certifications preferred..Key responsibilities:
- Respond to customer inquiries via phone or email.
- Troubleshoot hardware and software network issues and recommend solutions.
- Document customer interactions and recurring issues for quality improvement.
- Collaborate with engineering, product management, and sales teams to ensure customer success.
Job description
Company Description
Arista Networks is an industry leader in datadriven, clienttocloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and softwaredefined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and WorkLife Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Are you a toptier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a toplevel engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.
We are seeking worldclass technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of topnotch engineers who act as our customers’ champions. You will also work closely with members of softwarehardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
What You’ll Do
● Respond to customer product inquiries via telephone or email.
● Resolve customer concerns raised during installation, operation, maintenance or product
application or compatibility issues.
● Interpersonal skills and product knowledge and expertise are critical to responding to daily
customercentric activities.
● Troubleshoot problems with hardware equipment and software applications and recommend
corrective action.
● Document customer communication and recurring technical issues to support product quality
programs and product development.
QualificationsRequired Product Knowledge and Technical Skills:
● Working knowledge of the networking industry, products, and protocols
● Minimum of 3+ years of handson experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies:
○ AAARADIUSTACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G10G Ethernet (IEEE
802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb prioritybased flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STPRSTPMST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN
● Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar
packet generation and analysis tools) is highly desired
● A strong comfort level with Linux is highly desired
● Familiarity with programmingscripting (C++, Java, Python, Perl, JavaScript, shell) Cloud
EnvironmentAutomation a plus
Desired skills:
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer
environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development – both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Education:
Minimum education is a B.S or ideally an MS in a technical field (CSEE preferred) or related.
Industry certifications are preferred. Prior TAC experience preferred.
#LISZ1
Arista Networks is an industry leader in datadriven, clienttocloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and softwaredefined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and WorkLife Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Who You’ll Work With
Are you a toptier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a toplevel engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.
We are seeking worldclass technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of topnotch engineers who act as our customers’ champions. You will also work closely with members of softwarehardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
What You’ll Do
● Respond to customer product inquiries via telephone or email.
● Resolve customer concerns raised during installation, operation, maintenance or product
application or compatibility issues.
● Interpersonal skills and product knowledge and expertise are critical to responding to daily
customercentric activities.
● Troubleshoot problems with hardware equipment and software applications and recommend
corrective action.
● Document customer communication and recurring technical issues to support product quality
programs and product development.
QualificationsRequired Product Knowledge and Technical Skills:
● Working knowledge of the networking industry, products, and protocols
● Minimum of 3+ years of handson experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies:
○ AAARADIUSTACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G10G Ethernet (IEEE
802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb prioritybased flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STPRSTPMST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN
● Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar
packet generation and analysis tools) is highly desired
● A strong comfort level with Linux is highly desired
● Familiarity with programmingscripting (C++, Java, Python, Perl, JavaScript, shell) Cloud
EnvironmentAutomation a plus
Desired skills:
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer
environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development – both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Education:
Minimum education is a B.S or ideally an MS in a technical field (CSEE preferred) or related.
Industry certifications are preferred. Prior TAC experience preferred.
#LISZ1
Who You’ll Work With
Are you a toptier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a toplevel engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success.
We are seeking worldclass technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of topnotch engineers who act as our customers’ champions. You will also work closely with members of softwarehardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
What You’ll Do
● Respond to customer product inquiries via telephone or email.
● Resolve customer concerns raised during installation, operation, maintenance or product
application or compatibility issues.
● Interpersonal skills and product knowledge and expertise are critical to responding to daily
customercentric activities.
● Troubleshoot problems with hardware equipment and software applications and recommend
corrective action.
● Document customer communication and recurring technical issues to support product quality
programs and product development.
QualificationsRequired Product Knowledge and Technical Skills:
● Working knowledge of the networking industry, products, and protocols
● Minimum of 3+ years of handson experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies:
○ AAARADIUSTACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G10G Ethernet (IEEE
802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb prioritybased flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STPRSTPMST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN
● Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar
packet generation and analysis tools) is highly desired
● A strong comfort level with Linux is highly desired
● Familiarity with programmingscripting (C++, Java, Python, Perl, JavaScript, shell) Cloud
EnvironmentAutomation a plus
Desired skills:
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer
environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development – both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Education:
Minimum education is a B.S or ideally an MS in a technical field (CSEE preferred) or related.
Industry certifications are preferred. Prior TAC experience preferred.
#LISZ1
Required Product Knowledge and Technical Skills:
● Working knowledge of the networking industry, products, and protocols
● Minimum of 3+ years of handson experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies:
○ AAARADIUSTACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G10G Ethernet (IEEE
802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb prioritybased flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STPRSTPMST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN
● Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar
packet generation and analysis tools) is highly desired
● A strong comfort level with Linux is highly desired
● Familiarity with programmingscripting (C++, Java, Python, Perl, JavaScript, shell) Cloud
EnvironmentAutomation a plus
Desired skills:
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer
environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development – both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Education:
Minimum education is a B.S or ideally an MS in a technical field (CSEE preferred) or related.
Industry certifications are preferred. Prior TAC experience preferred.
#LISZ1
Required profile
Experience
Hard Skills
Other Skills
- Troubleshooting (Problem Solving)
- Customer Service
- Non-Verbal Communication
- Analytical Skills
- Collaboration
- Social Skills
- Time Management
- Problem Solving
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