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Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients’ customers a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AIML enhanced products and cloudbased platforms.

We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce timetomarket, and efficiently enter new markets. We also stand by our results. Sixtyone percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune50, and 56 percent from Fortune500 clients.

Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data rich, omnichannel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them hiring, training, performance, security and more to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics.

Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

Sutherland Healthcare Solutions is a leading provider of Health Information Management, Revenue Cycle Management and Healthcare Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive suite of platform enabled backoffice and front office services that span the Provider, Payer, and Healthcare IT sub verticals.

We collaborate with healthcare providers and payers utilizing a unique and flexible blended shore approach. Our solutions are focused on increasing the operating margins and cash flow generation of our healthcare clients by deploying efficient business processes, proprietary reengineering methodologies and technology enabled automation.

Job Description

As a Client Development Executive, you will play a pivotal role in deepening and expanding this highimpact partnership. This is not a traditional sales role. It’s an opportunity to lead conversations that matter driving innovation, crafting solutions, and telling compelling stories that resonate with Clients diverse businesses and leaders.

This role requires a consultative, entrepreneurial mindset, one that thrives on customer obsession, design thinking, creative storytelling, and a curiosityfueled hunger to solve realworld problems. You must be able to write crisp business documents, shape strategy decks with clarity and creativity, and collaborate across functional teams to bring the best of Sutherland forward.

DUTIES AND RESPONSIBILITIES

Sales Engagement: Drive endtoend pursuits

• Generate $5M+ “inyear” revenue from new logos annually.
• Identify, qualify, and pursue new business opportunities across Clients ecosystem.
• Shape creative solutions with subject matter experts using design thinking principles.
• Craft compelling proposals and executive presentations that inspire confidence.
• Lead commercial, pricing, and contract negotiations.

• Client Relationship Management: Build trusted partnerships

  • Cultivate strong executive relationships based on value, trust, and insight.
  • Leverage your personal network and past experiences to create new entry points.
  • Practice customer obsession by deeply understanding client goals, pain points, and strategic initiatives.

  • Crossfunctional Collaboration: Orchestrate with agility

    • Partner with internal teams; Solutions, Delivery, Innovation, Digital Engineering, and more to cocreate customized proposals.
    • Connect dots across business units to present integrated, highimpact solutions.

    • Market Insight & Thought Leadership: Stay futureready

      • Stay on top of Clients evolving business landscape and industry disruptors.
      • Bring sharp insight into emerging technologies, macro trends, and competitor strategies.
      • Contribute to internal knowledge sharing, POVs, and valuedriven storytelling.

      • Sales Operations & Planning

        • Build and execute your personal business development plan.
        • Regularly review pipeline, performance, and strategic progress with leadership.

        • Qualifications

          • Education: Bachelor’s degree required; MBA preferred.
          • Experience: 10+ years of business development experience, with exposure to Retail, Technology, Media & Entertainment.
          • Track Record: Proven success in shaping and closing $10M+ deals in business transformation, CX, and digital services.
          • Communication: Exceptional business writing and presentation skills; able to distill complex ideas into simple, compelling narratives.
          • Design Thinking: Comfortable applying humancentered design principles to craft innovative, relevant solutions.
          • Relationship Management: Demonstrated ability to influence and collaborate with senior stakeholders.
          • Curiosity & Insight: Naturally curious with a desire to explore, learn, and connect new ideas.
          • Storytelling & Creativity: Strong at “telling the story” with clarity and impact through documents, visuals, and conversation.
          • Resilience & Drive: Tenacious, goaloriented, and selfmotivated with a ‘will win or die trying’ attitude.
          • Analytical Agility: Strong critical thinking and problemsolving abilities, with comfort navigating ambiguity.

          • Additional Information

            All your information will be kept confidential according to EEO guidelines.

            EEOC and Veteran Documentation
            During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
            At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
            Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
            Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.