Job description

Overview:

SOFTSWISS is hiring an E-Commerce Coordinator to join our Merchandise & Internal Services team.
We are seeking a detail-oriented and hands-on professional to manage our internal merchandise platform — from product uploads and stock control to order processing and logistics. If you have experience with e-commerce platforms, understand international deliveries, and thrive in keeping operations accurate and smooth, this role is for you.

Purpose of the role:

You will be responsible for ensuring the smooth daily operation of SOFTSWISS’s internal merchandise platform by managing product listings, stock levels, and order fulfillment while coordinating with logistics partners. Through accurate process execution and proactive improvements, you’ll help deliver a seamless ordering experience for our global team.

Key responsibilities:

Manage the e-commerce platform, ensuring accurate and up-to-date product listings and collections
Coordinate order processing and logistics, tracking deliveries until completion
Monitor stock levels across warehouses and offices, managing replenishments as needed
Generate regular reports for accounting, finance, and operational tracking
Provide user support, collect feedback, and suggest improvements to enhance the platform experience

Required Experience:

Proven experience working with e-commerce platforms or online marketplaces (product uploads, order processing, stock management)
Knowledge of international logistics and experience coordinating with multiple couriers
Strong skills in managing structured, repeatable processes with attention to detail and accuracy

Nice to have:

Advanced Russian language
Experience launching or managing corporate merchandise or branded product collections
Familiarity with e-commerce analytics tools or dashboards for performance tracking

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.

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