Access Services and Marketing Assistant

Job Title

Job Description Summary

Job Description

Haverford Offers Great Benefits: The College offers a comprehensive benefits program that includes possible work-from-home opportunities, automatic 10% retirement contribution to your retirement account upon eligibility (no match required), a 50% tuition benefit for dependent children upon eligibility, 14 paid holidays (including the week before New Year’s Day off), Health Savings Account contribution of $700 for individuals and$1400 for families (no match required), affordable medical plans, and a beautiful arboretum campus with walking trail and easy public transportation access. Please visit the Benefits page (https://www.haverford.edu/human-resources/benefits) for more information.

About the Position
The Access Services and Marketing Assistant is responsible for the fulfillment of course reserves, both print and electronic, in Lutnick Library. The Assistant participates in the smooth running of the Access Services Department. The Assistant also participates in the marketing and promotion of Libraries services and events.

Primary Responsibilities

• Identify, process, and service the course reserve collection, both print and electronic, making those resources available in the library or on the Moodle course website
• Maintain statistics and provide reports
• Assist with the setting of reserve policies and procedures
• Provide documentation, training, and support to students, faculty, and staff
• Support and contribute to a highly motivated academic community of faculty, students, and staff
• Perform additional access-related functions, including providing excellent service to users, performing tasks in the Libraries' Integrated Library System, assisting with training and supervision of Access Services Liaisons and assisting with departmental projects
• Collaborate with Tri-College Consortium colleagues to meet users' needs
• Provide timely support for faculty and student curricular needs, e.g., poster printing
• Serve as backup to the Interlibrary Loan Specialist, and contribute to this service as needed to provide users with timely access to requested materials
• Collaborate and engage in a variety of communication and marketing methods to share Library programmatic and service information with the community
• Other duties or projects as assigned

Line of Report: The Access Services and Marketing Assistant reports to Access Services and Building Coordinator.

Minimum Qualifications

• Some college experience
• One year of experience in a customer service environment

Professional Competencies

• Effective communication, interpersonal, and organizational skills
• Ability to interact courteously and tactfully in all circumstances
• Ability to display initiative, creativity, flexibility, dependability
• Ability to exercise good judgment
• Strong problem-solving and analytical skills and attention to detail
• Capacity to foster and work in a highly collaborative environment
• Familiarity and aptitude for a variety of technologies and a willingness and capacity to learn new ones
• Familiarity with word processing, spreadsheets and shared storage spaces, e.g. Microsoft Word, Excel; Google Docs, Sheets and Drive
• Ability and willingness to learn a wide variety of procedures, policies, and library services and to apply them thoughtfully and flexibly in delivering excellent service
• Ability to perform a variety of tasks on short deadlines

Preferred Qualifications

• Bachelor’s degree
• Proficiency in Photoshop, InDesign or Canva
• Two years of experience in a customer service environment

We are aware that some people are less likely to apply for jobs unless they meet qualifications as described in the job advertisement. We are most interested in finding the best candidate for the job, and recognize that a successful candidate may come from a less traditional career trajectory, and have skills and abilities gained outside a classroom context, or an equivalent skill set. We encourage you to apply and share how you meet the position’s qualifications.

To Apply: Interested applicants are invited to submit an application, to include a cover letter and resume, through Haverford College's career website via Workday (no other form of application is accepted). The application deadline is September 14, 2025. Application review will begin after the deadline has passed. Please email recruiting@haverford.edu with questions about submitting your materials. Should the search committee be interested in pursuing your candidacy, you will hear from them directly. Finalists will be asked to provide three professional references.

Haverford College is an Equal Opportunity employer committed to diversity, equity, inclusion, social justice, and providing equal opportunities and access to all individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, national origin or ancestry, age, marital status, disability, or veteran status. Women, non-binary and transgender individuals, people of color, Indigenous people, and those with other or multiple historically marginalized and/or underrepresented identities are especially encouraged to apply.

We at Haverford College recognize that we live and work on Lenape land and pay respect and honor to the caretakers of this land, from the time of its first human inhabitants until now, and into the future. We seek to maintain and build upon our current and ever-evolving connections with members of Lenape tribes and communities, in recognition of our intertwined histories and with a goal of moving toward right relationship between the Haverford of today and Lenape peoples.