Shopmonkey is a cloud-based, all-in-one auto repair shop management platform that allows shop owners to streamline their workflows and better understand their business. Shopmonkey is designed to modernize the entire auto repair shop process from customer service, to parts inventory, to workflow management, and more. It’s used across the full spectrum of auto repair service specialities including general auto, tire and wrap and detail. Headquartered in Silicon Valley and trusted by more than 3,500 auto shops across the U.S. and Canada, Shopmonkey has grown to a team of 200+ members worldwide, all working to help auto shops take their businesses into the fast lane. With backing from leading venture capitalists, we’re on a mission to modernize the auto repair industry – while giving back to our community. If you’d like to join Shopmonkey’s growing team, check out our Careers page: https://www.shopmonkey.io/career To sign up for a free demo to see how Shopmonkey can help your auto shop thrive please visit: https://bit.ly/3LhosJb For investment news and financial information about Shopmonkey head over to: https://www.crunchbase.com/organization/shopmonkey-io

Shopmonkey is looking for a Senior Product Manager, Fintech to join a dynamic Product team and serve as product lead to a dedicated squad of Product, Design, and Engineering individuals focused on helping auto shops thrive.

Your role is to understand our customer's needs, develop innovative solutions, and make thoughtful resourcing trade-offs. Your ability to communicate your prioritization decisions, technical nuances of problems, and the voice of the customer will impact thousands of auto shops across North America.

This role requires an extremely organized, impact oriented, and product-focused individual who is comfortable with ambiguity, taking initiative, and building collaborative relationships with stakeholders and customers.

If you are looking for a new, challenging opportunity and building amazing software for thousands of customers, we'd love to talk with you!

You'll Have The Opportunity To:

Define Product Strategy: Develop and champion a compelling Fintech vision and long-term roadmap based on market research, shop feedback, and business objectives. Monitor the Fintech industry and insights into the competitive landscape and best practices.

Drive Execution: Drive feature scoping, prioritization efforts, and trade-off conversations – knowing what to say no to to achieve the best outcome. Craft detailed requirements and product specifications. You'll manage the product backlog to deliver maximum impact.

Lead Cross-Functional Teams: Work closely with engineering, design, payment operations, marketing, sales, and legal teams to ensure successful product launches and market adoption.

Be the Voice of the Customer: Conduct in-depth user research and data analysis to deeply understand SMB and Enterprise customer pain points and needs. Use these insights to make informed product decisions.

Manage the Full Lifecycle: Oversee the entire product lifecycle, from ideation and validation, to launch and iteration. You'll track key product metrics, such as user engagement and revenue, using them to measure success and guide future development.

To Be Successful In This Role, You Will Need:

Product Management Experience: 6+ years in successful product management experience, with at least 3 years building Fintech products in SaaS

Fintech Expertise: launching and managing B2B embedded FinTech such as Payment Processing, Buy Now Pay Later, Capital/Lending, Banking, Payroll, AR/AP, Compliance (KYB/KYC), Loyalty Programs, etc.

Customer First Mindset: working with customers to gather feedback and requirements. Experience in working directly with sales and business development leaders to close customer deals. Ability to travel periodically for customer visits, events and on-site workshops.

Leadership and Communication: ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority. Exceptional verbal, presentation, and written communication skills and the ability to interact with diverse groups including senior management

Startup Mentality: Hungry, fast-learner mindset. Biased towards execution, with extreme ownership over your product’s success and outcomes. Proven ability to work in a fast-paced, dynamic, and entrepreneurial environment. demonstrated ability to drive product strategy, roadmap, and go-to-market motion for new products

In the United States the range is typically $140,000 to $160,000 with bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

🏡 Fully Remote Work!

Up to $750.00 to set up your home office
$20 phone/internet monthly reimbursements
Virtual activities and in-person meet-ups
Laptop and super rad swag provided
Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees) Other benefits vary upon location outside the United States, and employment status):

💪🏼 Health & Wellness

Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
Short term and long term disability
Employee assistance program
Reimbursement for a personal health and wellness membership
Generous parental leave
401(k) available upon hire

✈️ Time Off

11 paid holidays
Flexible time off - take the time off you need!

🥰 Giving Back

Matching donations for approved charitable organizations
Group volunteer efforts

Check out our founder’s story, life page, or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services).

Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023 and 2024.

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.

Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:

Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page

The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.

Senior Product Manager, Fintech

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