Technical Writer

Company Name :

Job Title :

Technical Writer

Qualification :

Any graduation

Experience :

5-10years

Must Have Skills :

We’re
seeking a problem solver with excellent language skills who can create easy-tounderstand user guides, online help, tutorials, configuration guides, and other user
assistance content to help our customers use our products effectively.

Good to Have Skills :

Preferred Qualifications
• Familiarity with telecom products and networking concepts.
• Proficiency with documentation tools such as Git, Confluence, HTML,
Markdown, and XML-based authoring tools.
• Experience with structured authoring and content reuse strategies.
• Familiarity with AI tools and technologies, and how they can enhance
documentation workflows or product understanding.
• Experience using AI-assisted writing or content generation tools is a plus

Roles and Responsibilities :

Responsibilities
• Create and maintain high-quality, customer-facing documentation for Blue
Planet products.
• Develop user guides, online help, tutorials, and configuration guides.
• Supplement documentation with relevant use cases, procedural steps, and
visuals.
• Ensure documentation is clear, concise, and aligned with user needs and
product functionality.
General Activities
• Write, maintain, and continuously improve customer documentation.
• Work independently with minimal supervision to meet deadlines and customer
priorities.
• Quickly become proficient with new tools, software, and product features.
Collaboration with Stakeholders
• Collaborate with developers, subject matter experts, product managers, and
customer support teams to gather information and identify documentation
needs.
• Participate in weekly scrum meetings and team discussions to understand
release requirements and timelines.
• Identify and close gaps in documentation based on customer feedback and
product updates.
Areas of Impact
• Play a key role in enhancing customer satisfaction and product usability through
effective documentation.
• Contribute to the overall success of product adoption and customer support.
Requirements
• Excellent writing, editing, grammar, and verbal communication skills.
• Strong attention to detail and ability to simplify complex technical concepts.
• Experience writing for external audiences and creating user-focused
documentation.
• Proven ability to manage multiple deliverables and meet tight deadlines.
• BA/BS degree or equivalent practical experience.
• 8+ years of experience planning and writing documentation for software
products.
• Experience working in an Agile development environment.

Location :

Remote

CTC Range :

15LPA

Notice period :

15 days

Shift Timings :

Mode of Interview :

virtual

Mode of Work :

Mode of Hire :

Note :