Customer Care Agent

Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Experience in sales or customer service roles emphasizing customer satisfaction., Excellent communication skills in English., Proficiency in Microsoft Office applications., Knowledge of CRM systems; experience with Salesforce and SAP S4 is a plus..

Key responsibilities:

  • Answer incoming calls and handle customer requests.
  • Provide information to customers and process orders and quotations.
  • Make proactive calls to promote services and enhance customer satisfaction.
  • Collaborate with other departments to meet deadlines and support administrative tasks.

HBK - Hottinger Brüel & Kjær logo
HBK - Hottinger Brüel & Kjær Mechanical or Industrial Engineering Large https://www.hbkworld.com/
1001 - 5000 Employees
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Job description

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

Primary responsibilities

As Customer Care Agent you will be responsible mainly for North American customers:

  • Answering incoming calls and requests

  • Supplying customers with information

  • CRM database entries for leads and new customers

  • Processing orders

  • Processing quotations

  • Pro-active phone calls to promote our services and increase customer satisfaction

  • Supporting and collaborating with other departments and worldwide locations to ensure deadlines are met

  • Handling general administrative tasks and efficiency assistance activities

  • Other miscellaneous tasks as business requires

Professional qualifications and personal skills

  • Experience from a sales or service function where customer satisfaction has been paramount

  • Excellent communication skills in English

  • Computer knowledge (Microsoft® Office)

  • Sales Force and SAP S4 experience is a plus

  • Strong team and interpersonal skills

  • Task-oriented, self-motivated and flexible

  • Driven by customer satisfaction

  • An energetic personality and the ability to multi-task and handle stressful situations

Benefits

  • Health insurance

  • Life insurance

  • Meal ticket

  • Ticket bus

We Offer

Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.

One company – HBK

On 1 January 2019, Brüel & Kjær and HBM merged their activities into a new company called HBK (Hottinger Brüel & Kjær). With more than 3,500 employees worldwide and production facilities in Denmark, Germany, the UK, the USA, China and Portugal and presence in 80 countries, HBK is a leading player in the test and measurement area. For further info please visit www.hbkworld.com.

Required profile

Experience

Industry :
Mechanical or Industrial Engineering
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Microsoft Office
  • Social Skills
  • Teamwork
  • Communication
  • Multitasking
  • Stress Management
  • Physical Flexibility
  • Self-Motivation

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