Senior Director, Global Technical Account Management

extra holidays - extra parental leave
Work set-up: 
Full Remote
Contract: 
Salary: 
180 - 180K yearly
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

15+ years of experience in customer-facing operational leadership within enterprise technology., Excellent communication, influence, and stakeholder management skills., Proven ability to transform and scale support or customer success organizations globally., Bachelor’s degree required; advanced degree such as an MBA is a plus..

Key responsibilities:

  • Lead a global team of Technical Account Managers and Support Account Managers to deliver premium customer experiences.
  • Reimagine and evolve premium support services in partnership with the customer experience team.
  • Develop and implement a long-term vision and scalable operating model for the TAM & SAM teams.
  • Drive operational excellence through automation, process optimization, and AI integration.

Ping Identity logo
Ping Identity Large http://www.PingIdentity.com/
1001 - 5000 Employees
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Job description

About Ping Identity: 

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

As the Senior Director of Technical Account Management, you will lead a global organization focused on the technical enablement, resiliency, and operational excellence of Ping’s most strategic and complex customers. Your mission is to ensure customers are successful in scaling, optimizing, and securing their environments through hands-on, technical partnership.

What You Get To Do In This Role:

  • Lead a global organization of Technical Account Managers and Support Account Managers delivering premium, white-glove customer experiences to enterprise clients.
  • Reimagine the premium offerings in partnership with the customer experience organization to continually evolve our premium support services.
  • Build and execute a long-term vision and scalable operating model for TAM & SAM that aligns with Ping’s growth trajectory.
  • Foster a culture of customer advocacy, ensuring TAM & SAM teams are trusted advisors who create long-term value.
  • Drive operational excellence and continuous improvement through automation, process optimization, and AI integration.
  • Provide thought leadership to lead strategic initiatives and special projects that elevate the customer experience and improve business outcomes.

Qualifications:

  • 15+ years of experience in customer-facing operational leadership roles within enterprise technology companies.
  • Exceptional executive presence with excellent communication, influence, and stakeholder management skills; strategic and analytical thinking with exceptional executional discipline under pressure.
  • A proven track record of transforming and scaling support or customer success organizations or offerings globally.
  • Experience-based understanding of SaaS, enterprise software, cloud infrastructure, and support service delivery models.
  • Bachelor’s degree required; advanced degree (MBA, etc.) is a plus.

Salary Range USA:$180,000 to $219,511 + Bonus & Equity 

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits: 

  • Generous PTO & Holiday Schedule 
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement 
  • Commuter Offset (Specific locations) 

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Strategic Thinking
  • Analytical Thinking
  • Communication
  • Executive Presence
  • Teamwork
  • Collaboration

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