Key Account Manager

Overview:

SOFTSWISS is hiring a Key Account Manager to join our FinteqHub team. We are seeking a relationship-driven and commercially focused professional to manage and expand partnerships with our Payment Service Providers (PSPs), driving revenue growth and operational excellence.

About Product:

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.
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Purpose of the role:

You will be responsible for developing strong, long-term relationships with our PSP partners, optimising account performance, identifying growth opportunities, and contributing to the company’s commercial success through strategic collaboration and effective account management.

Key responsibilities:

• Build and maintain strong relationships with current PSPs as their first point of contact, ensuring timely responses to requests and proactive partnership development.
• Identify opportunities to optimise account performance, including AR and other key metrics.
• Negotiate referral agreements, bring in new clients under these agreements, and secure beneficial discounts.
• Develop and execute account growth plans in line with company goals and objectives.
• Explore new directions, solutions, features, and channels to enhance partnerships.
• Monitor progress and performance of PSP accounts.
• Collaborate cross-functionally with BizDev, Tech, Treasury, and Business Account Management teams.

Required Experience:

• Minimum 1 year in a similar role or a position related to PSP account management.
• Advanced English proficiency (both written and spoken).
• Experience in Fintech/Payments or working directly with PSPs.
• Exposure to Gambling/iGaming or other high-risk industries.
• Strong communication, negotiation, and analytical skills.
• Proven ability to build and maintain successful client relationships.

Nice to have:

• Background in account management, sales, or business development.
• Experience in the banking sector.
• Knowledge of Russian or Bulgarian languages.

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.