Technical Account Manager

Job Details

Level: Experienced

Job Location: Remote or Phoenix, AZ

Position Type: Full Time

Salary Range: $75000.00 $75000.00 Base+Commissionyear

Travel Percentage: Negligible

Job Shift: Standard (8AM to 5PM)

Description

Position Summary: The ArmorPoint Technical Account Manager (TAM) is a trusted technical advisor for our ArmorPoint cybersecurity services portfolio. This role is the primary technical point of contact for assigned accounts while ensuring client satisfaction, driving product adoption, identifying opportunities for expansion, and ultimately securing renewals. The TAM provides deep technical expertise and support throughout the customer lifecycle, acting as a proactive partner to help clients optimize their use of ArmorPoint products and services and achieve their security objectives.

Responsibilities

• Build strong relationships with assigned client portfolio to understand their technical environments and business objectives, advising on how ArmorPoint solutions can best meet their needs.
• Serve as primary technical liaison between assigned client portfolio and ArmorPoint teams (e.g., Operations, Product, Engineering) resolving complex technical issues and advocating for client needs.
• Conduct regular technical health assessment meetings (ArmorPoint Technical Reviews), compiling and presenting operational metrics, strategic recommendations, and value demonstrations to showcase the ROI of ArmorPoint services.
• Lead technical discussions, demos, and orientations for client technical stakeholders and business executives, ensuring comprehensive understanding and maximizing utilization of the ArmorPoint product and services.
• Guide clients on best practices for deployment, configuration, and management of ArmorPoint services, ensuring optimal use and alignment with their security objectives.
• Monitor client environments via SIEMEDR telemetry to identify emerging threats, troubleshoot issues, and recommend optimization opportunities.
• Identify and drive upsell and crosssell opportunities that address client needs, supporting account growth and retention.
• Collaborate with the Operations team to refine processes, playbooks, and service delivery based on client feedback and observed trends.
• Create and maintain technical documentation, runbooks, postincident reports, architecture diagrams, and knowledge base articles, relevant to clientspecific needs.
• Provide actionable feedback to the Product team, helping shape the ArmorPoint product and service roadmap based on recurring client objectives and frontline observations.
• Develop and deliver technical training and enablement to channel partners, enabling them to effectively provide ongoing technical account management to their own clients.
• Manage, maintain, and report on client satisfaction (CSAT), driving initiatives to enhance overall customer satisfaction.
• Maintain expertlevel knowledge of ArmorPoints SIEM platform and integrated EDR solutions (SentinelOne, CrowdStrike, Cybereason, etc.) to defend against competitive threats through technical differentiation and value demonstration.
• Support crossfunctional initiatives as a technical subjectmatter expert, ensuring the clients technical perspective is represented.
• Represent ArmorPoint at industry events, webinars, or client advisory sessions as needed.
• Other duties as assigned

• Qualifications

  
  

  • High School Diploma or GED equivalent, required
  • Minimum of 3 years in a clientfacing technical security role (Sales Engineer, Customer Success Engineer, Client Development, Account Manager or equivalent experience)
  • Minimum 2 years handson with SIEM and EDR
  • Minimum 2 years supporting SOC operations
  • Must have technical experienceknowledge in Networking, Security, Identity Management, Cloud Services, and WindowsLinuxMac
  • Proven ability to present and communicate complex technical security concepts and tailor deliverables to clientfacing technical teams and executive audiences
  • Preferred certifications: Security+, PMP, or equivalent certificationswork experiences.
  • Reliable highspeed internet connection and backup internet solution
  • Proactive, strong attention to detail, and excellent soft skills for crossteam collaboration
  • High aptitude in security technology and business acumen
  • Excellent written and verbal communication skills
  • Exceptional organization and time management skills.
  • Consistently execute and deliver on tasks on time.
  • Ability to manage multiple tasks and deadlines in a fastpaced environment
  • Independent, selfstarter, team player with a positive attitude