Customer Data and Insights Manager

Strategically design, architect, and govern the VoC Data Mart, simplifying complex data integrations and futureproofing our infrastructure for corporate data strategies.

Responsibilities:

• Apply advanced analytical judgment and deep domain expertise to uncover nuanced, nonobvious insights from disparate datasets, transcending automated correlations to drive strategic decisions.
• Drive the strategic vision and evolution of our VoC data integration framework, designing resilient, scalable infrastructure that anticipates future needs and technological shifts.
• Curate and interpret Quarterly VoC reporting to tell compelling, humancentric stories, synthesizing complex data into clear narratives that reveal nuanced wins, challenges, and opportunities beyond raw data.
• Partner proactively with stakeholders to deeply understand operational needs, then architect bespoke data pipelines to precisely capture critical data events and address business challenges.
• Establish proactive, adaptive methodologies for data pipeline management, anticipating and strategically responding to upstream data shifts for longterm stability and integrity.
• Collaborate to cocreate impactful and ethically sound data visualizations, ensuring compelling stories while upholding high standards for confidentiality, ethical representation, and analytical rigor.
• Champion innovative AI applications to enhance customer storytelling with profound understanding and empathy, exploring new frontiers in AIdriven insights while ensuring a humancentered CX approach.

• Requirements:

  • Bachelor’s degree or equivalent work experience
  • Demonstrated experience with relational databases and the complexities of establishing data relationships between disparate systems; SQL proficiency required
  • Keen eye for accuracy and detail in managing data architecture
  • Experience with data visualization tools, Tableau preferred
  • Significant knowledge in ETL processes, ability to create and manage your own ETL processes
  • Familiarity with systems integrations fundamentals
  • Demonstrated data architecture experience in a B2B environment, preferred
  • Familiarity with DBT processes, preferred ability and willingness to be the expert on the team
  • Qualtrics experience preferred, willingness and ability to learn Qualtrics required
  • Independent and curious in nature with a clear ability to recognize where your knowledge limitations are and when you need to seek guidance
  • Belief in ownership of your role and take initiative to find opportunities, develop plans that inspire others, and ensure execution through measured results
  • Thrive in an environment that encourages openness

  • Preferred:

    • Experience with Python and Databricks
    •