Technical Customer Success

Work set-up: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Minimum of 5 years of experience in technical customer success or related roles., Strong understanding of cybersecurity products, services, and industry trends., Exceptional communication, presentation, and relationship-building skills., Ability to manage multiple clients and projects in a fast-paced environment..

Key responsibilities:

  • Own the full post-sales journey for enterprise customers, from onboarding to renewal and expansion.
  • Partner with customers to define success metrics and ensure adoption of solutions.
  • Build and maintain relationships with executive stakeholders and conduct business reviews.
  • Collaborate with internal teams to deliver timely solutions to complex client needs.

Nagomi Security logo
Nagomi Security
11 - 50 Employees
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Job description

Description

In cybersecurity, technology too often overshadows the business element. At Nagomi, we’re restoring the balance. As the first Proactive Defense Platform, we help security teams measure, optimize, and prove the effectiveness of their existing tools—without adding more complexity or noise. By unifying data across assets, threats, and defenses, we make it easy to reduce exposure, eliminate inefficiencies, and clearly communicate risk.

This is a unique opportunity to join our team at an early stage and have a huge impact on our success. We are on a mission to revolutionize the industry and we are looking for brilliant, curious, creative, and funloving individuals to join our dynamic team and help us build out our cuttingedge technology.

Role Summary

As a Customer Success Manager (CSM), you will own the full postsales journey for a portfolio of enterprise customers, from onboarding to renewal and expansion. Acting as a trusted advisor, you’ll ensure our clients achieve measurable outcomes with Nagomi Security’s solutions, foster longterm partnerships, and identify opportunities for growth.

You will work crossfunctionally with Sales, Product, Marketing, and Support to deliver exceptional customer experiences, influence product strategy, and ensure we continuously exceed client expectations.

What You’ll Do:

  • Onboard and Implement: Lead seamless onboarding experiences and technical implementation plans tailored to each client’s environment.
  • Drive Adoption & Value: Partner with customers to define success metrics, ensure adoption, and deliver measurable business outcomes.
  • Account Strategy: Own strategic account plans, fostering longterm partnerships and aligning Nagomi’s capabilities to customer objectives.
  • Retention & Growth: Maintain high retention rates by proactively addressing risks, and drive expansion ARR through upsell and crosssell opportunities.
  • Executive Engagement: Build and maintain relationships with executive stakeholders, conducting business reviews to showcase ROI.
  • PreSales Collaboration: Partner with Sales on solution alignment during the presales process for assigned accounts.
  • Customer Advocacy: Serve as the customer’s voice within Nagomi, providing actionable feedback to influence product enhancements.
  • CrossFunctional Partnership: Collaborate closely with internal teams to deliver timely solutions to complex client needs.


    • Requirements

      • Minimum of 5 years of experience in a technical customer success, customer success engineer, technical account management, or related role.
      • Proven track record in managing highvalue accounts with measurable business impact.
      • A strong understanding of cybersecurity products, services, and industry trends is highly desirable.
      • Exceptional communication, presentation, and relationshipbuilding skills.
      • Ability to manage multiple clients and projects simultaneously in a fastpaced environment.
      • Strong problemsolving skills and attention to detail.
      • Willingness to travel as needed for client meetings and events.

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Detail Oriented
  • Relationship Building
  • Presentations
  • Problem Solving

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