Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bitbased Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lockin.
Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io. Follow at LinkedIn and X.
Build trusted relationships across all levels of customer organizations, from end users to executives.
Serve as the primary advisor across technical initiatives and strategic business outcomes.
Identify and mitigate risks within your customer portfolio.
Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
Act as the voice of the customer internally, influencing product development and customer success strategies.
Guide customers through complex technical challenges related to observability, distributed systems, and cloudnative architectures.
Architect bestpractice solutions tailored to each customer’s environment.
Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
Deliver strategic insights to help customers achieve their business goals.
Contribute to the evolution of Chronospheres Customer Success playbooks and best practices.
5+ years of experience in technical, customerfacing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes.
Helped enterprise customers solve complex challenges, especially in DevOps, SRE, or platform engineering environments.
Thrived when partnering with technical stakeholders — from developers to CTOs — and know how to tailor your communication across audiences.
You think like a strategist, not just an ordertaker: youre comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion.
Strong skills in project management, discovery, stakeholder management, and valuebased storytelling.
A deep understanding of how retention, expansion, and customer KPIs tie back to business success, and you can forecast outcomes, not just activities.
Handson knowledge of observability, monitoring, and cloudnative environments, and youre excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
You’re excited by growth: of your customers, your team, and yourself.
You lead with curiosity, a growth mindset, and a drive to turn ambiguity into opportunity.
You’re collaborative, outcomefocused, and bring a strong point of view to every customer interaction.
Team:
Reporting to Cleat Broome Senior Manager, Customer Success Architects
Location:
USRemote
Health Insurance Coverage
Flexible Time Off
Competitive Salary
Stock Options
And More
Chronosphere is an equal opportunity employer. Youre encouraged to apply even if your experience doesnt line up exactly with the job description. Your skills, passion, and desire to make a difference will stand out. At Chronosphere, we welcome diverse perspectives and people who think rigorously and arent afraid to challenge the standard. If you need additional accommodations to feel comfortable during your interview process, please email us at talent@chronosphere.io
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