Customer Success Architect

extra parental leave
Work set-up: 
Full Remote
Contract: 
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

Minimum of 5 years in technical, customer-facing roles such as Customer Success, Solutions Architecture, or Sales Engineering., Experience managing large, complex customer portfolios with $1M+ ARR and driving strategic initiatives., Strong understanding of observability, cloud-native environments, and technologies like Kubernetes, Prometheus, and OpenTelemetry., Excellent stakeholder management, communication skills, and ability to tailor messaging across technical and executive audiences..

Key responsibilities:

  • Build trusted relationships with customers at all levels and serve as a primary technical advisor.
  • Guide customers through complex technical challenges related to observability and distributed systems.
  • Drive platform adoption, demonstrate value, and communicate ROI to customers.
  • Collaborate cross-functionally to influence product development and improve customer success strategies.

Chronosphere logo
Chronosphere Scaleup https://chronosphere.io/
201 - 500 Employees
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Job description

Chronosphere

Chronosphere is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing data complexity, optimizing costs, and remediating issues faster. The observability platform reduces data volumes and associated costs by 60% on average while saving developers thousands of hours. Chronosphere’s Fluent Bitbased Telemetry Pipeline optimizes and simplifies observability and security log data. The product transforms logs at the source and routes them to any destination without lockin.

Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including Snap, Robinhood, DoorDash, and Zillow. Learn more at Chronosphere.io. Follow at LinkedIn and X.

About the role:

We’re seeking a dynamic, customerobsessed Customer Success Architect (CSA) to join our fastgrowing team. As a CSA, youll blend technical expertise, strategic guidance, and strong relationship management to help customers unlock the full potential of Chronosphere.

In this role, you’ll act as a trusted advisor, guiding customers through complex challenges, driving platform adoption, and ensuring they realize maximum value. In this highly visible role, youll build deep partnerships, manage daytoday interactions, and collaborate crossfunctionally to deliver exceptional outcomes. If you love solving complex problems, thrive in fastpaced environments, and want to leave your mark on a growing company and Customer Success organization, we’d love to hear from you.

You will:

Customer Engagement:

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Relationship Management
  • Collaboration
  • Communication
  • Problem Solving

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