Offer summary

Qualifications:

Fluent Dutch language skills at an advanced level., Excellent verbal, written, and listening communication skills., Basic computer skills including data entry and website navigation., Relevant educational background or experience in customer service or claims assessment..

Key responsibilities:

Assess and resolve insurance claims related to lost, stolen, or damaged devices.

Support administrative activities via email.

Provide customer service to ensure client satisfaction.

Participate in training sessions to prepare for the role.

Job description

Remote Customer Service Claims Associate - Dutch speaker

Amsterdam 1105 BE

Overview of Position

As a member of our European Claims team, your main responsibility will be to assess and resolve insurance claims. We are seeking candidates who have an excellent command of the Dutch language, good listening skills, and the ability to effectively communicate with our customers. We are proud to work with one of the largest telecom brands in the Netherlands. This role involves providing service to ensure that their customers receive assistance with claims in the event of a lost, stolen, or damaged mobile phone or gadget.

What makes us different?

You will receive extensive training to fully prepare you for your position
Flexibility - This role is fully remote, allowing you to work from the comfort of your home. Please note that the initial training period will be conducted fully onsite to ensure a smooth onboarding experience. We provide a work-from-home allowance to support your remote setup.
Part-time work is possible and negotiable.
We believe that work-life balance is important - that's why we offer 28 days of vacation plus time off on public holidays, and you accrue extra days if you have not been sick or absent in one year.
Healthy employees and their wellbeing are important – we pay you a monthly allowance (€45 net per month) for your health and wellbeing, and we have a Programme for employees and their families to help with practical information and advice on a wide range of topics related to health, family, money matters
Many additional benefits, including premium-free pension, bonus schemes, premium-free WIA insurance, an monthly holiday bonus, career opportunities, and much more! We even give you an allowance ( €50 net ) on your birthday
Udemy Learning and development opportunities
€ 2.400 gross per month

What will be my duties and responsibilities in this job? 

Assess and resolve insurance claims
Support with admin activates on email

What are the requirements needed for this position? 

Fluent Dutch speaking at an advanced level
Excellent verbal, written, and listening skills
Basic computer skills, including data entry, website navigation, and other software

What are the working conditions and physical requirements of this job?  

General office demands
Remote setup

Required profile