Finnish Speaking Ecommerce Support Specialist

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Finnish Speaking ECommerce Support Specialist. This role is perfect for individuals who are not only fluent in Finnish but also have a passion for ecommerce. In this position, you will be essential in providing exceptional online shopping assistance to our Finnishspeaking customers, ensuring their inquiries are addressed with professionalism and care.

Responsibilities

• Deliver highquality customer support to Finnishspeaking clients via email, chat, and phone communications.
• Assist customers with inquiries related to product information, order status, returns, and payment options.
• Effectively address and resolve customer complaints and issues with efficiency and professionalism.
• Accurately manage and process customer orders throughout the entire order lifecycle.
• Keep updated on product offerings, promotions, and company policies.
• Collaborate with different departments to enhance the overall customer service experience.
• Maintain detailed records of customer interactions in the CRM system for effective followup and resolution.

• Requirements

  • Fluency in Finnish and English, both written and spoken.
  • Prior experience in customer service or ecommerce is preferred.
  • A strong enthusiasm for ecommerce and an understanding of online shopping behaviors.
  • Excellent communication skills and a commitment to delivering outstanding customer service.
  • Experience with customer support software and CRM systems is advantageous.
  • Ability to work independently and manage inquiries in a fastpaced environment.
  • Strong analytical skills and attention to detail.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...