Technical Account Manager

extra holidays - extra parental leave
Work set-up: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

Bachelor's degree with 4-7 years of relevant experience in technical support or account management., Strong understanding of web infrastructure, platforms, and API integrations., Intermediate skills in HTML, CSS, JavaScript, and Microsoft Excel., Excellent communication and client relationship skills, capable of engaging with all management levels..

Key responsibilities:

  • Support and manage the integration of TrustArc products for clients.
  • Build and maintain strong client relationships to ensure retention and growth.
  • Provide technical assistance during product implementation and troubleshooting.
  • Identify opportunities to expand customer adoption of TrustArc solutions.

TrustArc logo
TrustArc SME https://www.trustarc.com/
201 - 500 Employees
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Job description

About Us

As the leader in data privacy, TrustArc automates and simplifies the creation of endtoend privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an everchanging digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.

We invest in our team member’s worklife balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semiannual awards, which includes a paid vacation!

Job Overview

As a Technical Account Manager, you will be responsible for the successful integration ofTrustArc products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business. You will identify overall areas for improvement and strive to improve client satisfaction. This position requires strong attention to detail, experience managing enterprise level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and intermediate to advanced knowledge of web architecture. Having these attributes will help the team consistently exceed
customer requirements.

What You Will Do

Provide strategic and tactical client services to complex and high touch clients
Understand customer needs and translate this need into strategic solutions and recommendations
Presenting and facilitating large group meetings for small through enterprise clients with regards to the TrustArc product suite
Provide technical assistance and troubleshooting to your clients during implementation and deployment of the TrustArc technology products
Work with the engineering team to scope, prioritize, and manage customer requests
Demonstrated successes in client communication (written and verbal) from prior work experiences
Strong communication skills that span 1:1 interactions as well as large group meetings for different audiences
Point of Contact with your clients, thus the Subject Matter Expert with regards to all the Technical TrustArc products
Able to work effectively in a fastpaced environment and take the initiative to learn products quickly
Strong projectmanagement skills; you easily complete projects within agreedupon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and can monitor the timeline of requested tasks and manage client expectations
Identify opportunities to help expand customer adoption of TrustArc products

What You Will Bring

Bachelor’s degree and 47 years of experience in software technical support, Account Management, or a Technical customerfacing role.
Strong understanding of technological platforms and web infrastructure. Knowledge of online ad serving systems on desktop and mobile is desired
Intermediate knowledge of HTMLCSSJavaScript and debuggers e.g. Firebug
Understanding of technical documentation including product specs and API integrations
Intermediate knowledge in Microsoft Excel
Ability to work effectively crossfunctionally with Product, Engineering, and Sales
Excellent customer relationship skills (Client facing, ability to assess client needs and interact with all levels of management, including and up to executive level)

What We Offer
Competitive compensation
Health, Vision and Dental Care
PTO Program
Computer + Welcome Package
Work from Home as choice
Continuing Education Program
Opportunities to participate in philanthropic activities
Opportunities to participate in healthfocused activities mindfulness, wellness, activity lifestyle
Php 20,000 employee referral program

Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!

Equal Opportunity
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at hr@trustarc.com and describe the specific accommodation requested for a disabilityrelated limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Microsoft Excel
  • Organizational Skills
  • Detail Oriented
  • Communication

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