Technical Account Manager

Company Description

Who we are...
At Trustonic our products are making a difference across the world. One moment we’re ensuring lowincome families worldwide can access the lifechanging benefits of an internetenabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.
We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.
Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.
We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.
Click here if you would like to find out more about Trustonics culture code.
If you would like to work in a fastmoving global technology company, with great ambition, then we’d love to hear from you!
Job Description
A bit about the team and what youll deliver...
We are looking for a Technical Account Manager to join our expanding team in India. You will play a versatile role in converting revenue potential into tangible results. Demonstrating deep knowledge of the Trustonic platform, you will use best practices and common use cases to effectively guide customers. You will be responsible for driving successful commercial outcomes within your assigned territory and will serve as the primary point of contact for our customers. Utilising your technical expertise and customercentric approach, you will lead technical discussions, qualify customer requirements, and ensure the effective implementation of our product.
As the Technical Account Manager, your areas of responsibility will include:
Customer & Regional Engagement:
Support regional Sales teams with product demonstrations and technical insight.
Understand and translate customer requirements, identifying opportunities and solution gaps.
Advise on best practices for solution implementation and deployment.
Collaborate with internal teams to scope delivery work and align with customer needs.
Solutions Delivery:
Lead project initiation, planning, and governance setup.
Gather technical and functional requirements and define test strategies.
Manage endtoend delivery: planning, execution, resource coordination, and risk management.
Oversee solution configuration, testing, and training for customers.
Ensure timely delivery and smooth handover to inlife operations.
Maintain accurate project communication and reporting, both internally and with customers.
InLife Customer Engagement:
Act as a trusted partner postdeployment by monitoring customer roadmaps, resolving issues, and driving satisfaction.
Coordinate with crossfunctional teams to address change requests and product feedback.
Identify new opportunities and promote feature adoption.
Support escalations and continuous improvement through retrospectives and root cause analysis.
Who you are...
As a Technical Account Manager you arehave:
Customer centricity – empathy.
A high degree of natural ability to be organized and organize others
Strong ability to multitask and thrive in a timelinedriven environment
Curious inquisitive and proactive mindset.
Capability to look at the big picture and quickly identify levers and challenges.
Tenacious with a problemsolving approach.
Able to thrive in a dynamic, constantly evolving, small team environment
Prepared to invest whatever effort is required to get the job done.
Good creative intelligence
Organised, rigorous, autonomous
What makes you, you...
As a Technical Account Manager you will have the following knowledge, skills and experience:
Skills
Able to create endtoend designs that span multiple domains and technologies.
Ability to work with international customers, and with colleagues based at different locations.
Ability to problemsolve any challenge with creativity, organization and patience.
Strong Interpersonal communication skills with expertise in distilling complicated topics to a broader internal and external audience.
Strong Influencing skills and negotiationmediation skills.
Ability to motivate and drive focus for internalexternal people not under direct reporting.
Desirable Skills
use of Wrike or similar project management tools
use of recent version of Microsoft Office tools
Experience
Extensive experience in the field of working with secure systems.
Technical experience in a SaaSbased company.
Demonstrable customer facing experience, planning for, and executing multiple complex customer rollouts and can do so using a limited number of resources.
Domain expertise or experience of working with the telecom industry and device manufacturers is highly desirable.
Use of first party locking solutions is an advantage (Samsung Knox Guard, Google DLC, Transsion Paytrigger)
Qualifications
undergraduate degree or equivalent level of skill, experience and knowledge in Computer Science and Information & Technology.
Additional Information
#LIRemote
Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.