UX Researcher, Eastern or Central Timezone preferred

At Docker, we make app development easier so developers can focus on what matters. Our remotefirst team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!

UX Research at Docker is a fastpaced, collaborative team with lots of opportunity for those who are passionate about developer experience. As a member of the UX Research team at Docker, you will partner with Product Designers, Product Managers, Engineers and our community to identify areas of improvement and opportunities for us to explore.

Responsibilities:

• Plan and conduct exploratory, generative and evaluative user research.

• Determine appropriate research methods, define and conduct research across multiple projects. Provide both tactical and strategic insights based on this research.

• Communicate insights and recommendations in a consumable, engaging way using artifacts such as reports, journey maps, personas, and other formats as appropriate that guide our team towards a delightful developer experience

• Manage multiple projects at the same time

• Advocate for user needs throughout the product development process

• Educate broader team on research best practices and evangelize research methods and results throughout the organization

• Contribute to building best practices, processes, training, documentation, and standards to help evolve the research discipline

• Qualifications:

  • Previous exposure to behavioral research methods and ability to translate data and observations into a compelling story that includes recommendations for design

  • MastersDoctoral degree in behavioral research preferred as well as experience as a user experience researcher, human factors practitioner, industrial engineer, cognitive engineer, information architect, or similar

  • Engineering background or previous experience with developer tools preferred

  • Experience creating repeatable, scalable research methods

  • Experience with mixedmethod research and integrating insights

  • Excellent communication and interpersonal skills including the ability to present research concepts and insights clearly and persuasively across different audiences at varying levels of the organization.

  • Knowledge and experience with visual communication and data visualization preferred

  • Ability to work in a fastpaced, agile environment

  • Experience building complex products in both B2B, B2C, or B2B2C is preferred

  • 2+ years of experience required

  • What to expect in the first 30 days:

    • Onboard with the User Research team

    • Meet stakeholders and get an introduction to Docker technologies and history

    • Review and get up to speed on the work you will be supporting

    • Begin to conduct research activities

    • What to expect in the first 90 days:

      • Continue learning Docker tools and processes

      • Define and lead research studies

      • Synthesize learnings and present findings to your team in an impactful way

      • What to expect in the first year:

        • Develop deep understanding of Docker customers and domain expertise

        • Deliver insights that drive customer value and support business objectives

        • Use customer and product expertise to contribute to product roadmap development

        • Share best practices with teammates and participate actively in the development of research tools, processes and training materials for the larger organization

        • We use Covey as part of our hiring and or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.

          Please see the independent bias audit report covering our use of Covey here.

          Perks

          • Freedom & flexibility; fit your work around your life

          • Designated quarterly Whaleness Days

          • Home office setup; we want you comfortable while you work

          • 16 weeks of paid Parental leave

          • Technology stipend equivalent to $100 netmonth

          • PTO plan that encourages you to take time to do the things you enjoy

          • Quarterly, companywide hackathons

          • Training stipend for conferences, courses and classes

          • Equity; we are a growing startup and want all employees to have a share in the success of the company

          • Docker Swag

          • Medical benefits, retirement and holidays vary by country

          • Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

            Due to the remote nature of this role, we are unable to provide visa sponsorship.

            #LIREMOTE