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Customer Success Manager SafetyPharmacovigilance

extra holidays - extra parental leave - work from anywhere - fully flexible

Work set-up:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Spain

Offer summary

Qualifications:

7+ years of experience in life sciences, software, or consulting., Strong knowledge of drug safety and pharmacovigilance processes and regulations., Experience in customer-facing consulting and managing relationships with executive stakeholders., Ability to work proactively, solve problems, and understand customer needs..

Key responsibilities:

Support 4-6 large pharmacovigilance customers post-implementation of Veeva Safety applications.
Manage relationships with customer application owners to understand their objectives and challenges.
Act as a trusted advisor, facilitating collaboration and addressing customer needs.
Lead meetings to demonstrate success, identify additional value, and provide strategic guidance.

Veeva Systems Computer Software / SaaS SME http://www.veeva.com

5001 - 10000 Employees

See all jobs

Job description

Veeva Systems is a missiondriven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastestgrowing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Were not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a Customer Success Manager (CSM) to join our team in Europe, focused on ensuring the success of our customers utilizing Veeva Safety. Were seeking proactive individuals with deep life sciences expertise who are eager to help customers maximize the value of their Veeva solutions.

As a CSM, you will be responsible for ensuring our customers’ success with Veeva’s Safety (pharmacovigilance) products and services. You will serve as the liaison between Veeva and key customer stakeholders, fostering collaboration, triaging escalations, and highlighting value through proactive engagement.

This is a great opportunity for someone who is passionate about working with customers, developing relationships, and working crossfunctionally to improve the overall customer.

What You’ll Do
Support 46 large, global pharmacovigilance customers postimplementation with Veeva Safety applications
Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
Lead meetings with customers to demonstrate success and identify additional value opportunities
Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
Facilitate crosscustomer connections for collaboration opportunities and industry learning
Provide strategic guidance to customers on best practices for Veeva Safety, helping them streamline their processes and achieve their business goals

Requirements
Based in Europe (UK, Spain, or Germany)
7+ years working in life sciences, software, or consulting
Strong knowledge of drug safety and pharmacovigilance processes and regulations
Customerfacing consulting experience
Managed relationships with executive stakeholders
Strong problemsolving skills and a proactive approach to identifying and addressing customer needs and challenges
Ability to travel up to 25%
Qualified candidates must be legally authorized to be employed in the EU. Veeva Systems does not anticipate providing sponsorship for employment visa status (eg H1B or TN status) for this position

Nice to Have
Life science, computer science, or related business degree
Experience with Veeva applications
Experience working with large global pharmaceutical companies

Perks & Benefits
Work Remotely
Veeva Giving. Financial contributions for the societal causes you’re passionate about
Health & wellness programs

#RemoteSpain#LIMidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com .