OraSure Technologies empowers the global community to improve health and wellness by providing access to accurate, essential information. Together with its wholly-owned subsidiaries, DNA Genotek, Diversigen, and Novosanis, OraSure provides its customers with end-to-end solutions that encompass tools, services and diagnostics. The OraSure family of companies is a leader in the development, manufacture, and distribution of rapid diagnostic tests, sample collection and stabilization devices, and molecular services solutions designed to discover and detect critical medical conditions. OraSure’s portfolio of products is sold globally to clinical laboratories, hospitals, physician’s offices, clinics, public health and community-based organizations, research institutions, government agencies, pharma, commercial entities and direct to consumers.

OraSure Technologies Inc. (OTI) empowers the global community to improve health and wellness by providing access to accurate, essential information. Our ability to positively affect change is powered by the innovative tools and diagnostics we deliver to the market.

Together with its wholly owned subsidiaries, OTI provides its customers with endtoend solutions.

It’s firsttomarket, innovative products include rapid tests for the detection of antibodies to HIV and Hepatitis C (HCV) on the OraQuick® platform; sample selfcollection and stabilization products for molecular applications; and oral fluid laboratory tests for detecting various drugs of abuse.

Overview Here at OTI our innovative sampling tools and diagnostics unlock access to accurate, essential information that advances global health and wellbeing. Our products include molecular sampling kits for the genome and microbiome, and rapid diagnostics for infectious disease.

As the Sr. CRM Administrator, this individual is responsible for the ownership, management, implementation and training support of the company’s Customer Relationship Management tool. This individual will work closely with crossfunctional teams including sales, sales operations, sales development, marketing, quality, R&D, product management, finance and management to understand and execute solutions for user requirements.

Snapshot of Responsibilities: CRM Administration, Development and Support Leadership:
Oversee all aspects of user and license management, including new user setupdeactivation, roles, profiles, permissions and public groups
Resolve user support inquiries
Support team members and monitor user adoption
Work with users and stakeholders to gather requirements for CRM
Work with users and stakeholders to manage and prioritize inbound CRM requests and implement required changes
Analyzing data via CRM reports and dashboards to inform business performance
Maintaining and improving CRM data management processes and accuracy
Work independently, with members of IT and consultants to:
Design solutions to address stakeholder needs
Assist customization of the CRM using CRM administrator system access including new entities, custom workflows and field customizations
Assist development of CRM code, custom applications, integrations and user interface
Assist development of responsive, optimized ecommerce solutions
Document processes, including error reports and changes to field history
Import and manage data as well as integrate data streams
Evaluating, communicating and installing new Salesforce releases
Project management of CRM deliverables including feature development to improve the current system, evaluations of current and future software solutions and deployment activities related to any software upgrades, deployments or migrations
Training:
Work with Sales Trainer to develop training materials (including documents, slideshows, videos and quizzes) related to CRM
Support the Sales Trainer to perform group and oneonone training sessions with users on an ongoing basis.
Provide best practices and updates on newchanged features

What You Bring:
5+ years of Salesforce support and implementation, Salesforce experience preferred
Salesforce administrator certification required
Experience working with retailB2B ecommerce and customer experience
Proven ability to capture business requirements and translate into functional updates
Proven experience working with various business intelligence tools including CRM reports and dashboards
Strong communication skills
Ability to converse fluently and effectively about business processes
Ability to converse about IT and systems based technical requirements and contribute to implementation strategies
Proven experience in working with crossfunctional teams
Proven ability to train stakeholders and users of the system
University or College degreediploma in Business or equivalent combination of relevant job experience and training
Extensive knowledge of Microsoft Dynamics CRM andor Salesforce as both a user and administrator
Familiarity with sales, marketing and financial concepts
Experience in development of business processes
Experience in public speaking and training users
The base salary range for this fulltime position is 75,000129,000. In addition to base salary this position is eligible for participation in our annual bonus program. The range displayed on the job posting reflects the minimum and maximum base salary for the position, based on our defined salary pay ranges. Our ranges are broad to account for differences in roles, performance, experience, skillsets, education and business needs and individual pay is determined by a variety of factors. We offer a comprehensive Total Rewards package, as noted below.

OTI encourages applications from all qualified candidates who represent the full diversity of the communities in which we operate. We apply a rigorous, consistent, and equitable standard to the assessment of all candidates, regardless of race, color, national origin, sex (including pregnancy), sexual orientation, gender identity, disability status, age, religion, veteran status or any other protected characteristic. We are committed to creating a diverse and inclusive environment where all employees are welcomed and belong.

What we have to offer:
Tiered Medical PPO, EPO, Vision and Dental coverage
Disability and Life Insurance Benefits
Generous 401K plan and companymatching contributions
Highly competitive paid timeoff
Maternity Leave and Parental Leave Coverage
Employee Referral Program – you may be eligible for a cash bonus if your referrals are hired
Employee Assistance Program
Employee Service Recognition
Jobrelated Training Programs
Ability to participate in Teams, Committees, Events and Clubs
Depending on the role you may be eligible to work in a hybrid environment or fully remotely
Free Onsite Parking

Please note, the above applies to fulltime permanent positions.

Culture, People & Community

OTI recognizes that the longterm health of our business is directly connected to the health of the planet, local communities and OTI employees.

LIVE IT Committee – committed to creating an environment that embodies our values
All Means U: Employee Committee on Belonging hosts various events across all company locations such as monthly book club and mentorship program
Wellness Committee empowers colleagues to make critical decisions to improve and protect health
Sustainability Committee aims to minimize impact on the environment
Social Committee who organize and run events for both remote and onsite employees, to create connection and community

At OTI, we have a clear vision; cultivate an environment of equal employment opportunity where we do not tolerate discrimination or allow the harassment of employees or applicants on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law with regard to any employment practices.

OTI aims to create and foster workplaces that reflects and contributes to the global communities in which we do business and the customers and partners we serve. This includes all communities impacted by our corporate presence. As part of this commitment, OTI and its subsidiaries will ensure employees and applicants are provided reasonable accommodation per request. If you require disabilityrelated accommodation during the recruitment process, please contact Rebecca Zeleney at rebecca.zeleney@dnagenotek.com. OTI will consult with all applicants who request disabilityrelated accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicants individual accessibility needs.

Senior CRM Administrator

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