Offer summary

Qualifications:

Proficiency in GoHighLevel CRM system is essential., Medical background or nursing experience is strongly preferred., Excellent communication skills in English, with a professional tone., Strong organizational skills and ability to learn medical terminology quickly..

Key responsibilities:

Conduct personalized follow-up communications with clients via phone, email, and text.

Educate clients about available healthcare services and treatments.

Manage and optimize the GoHighLevel CRM system for client relationship management.

Maintain HIPAA-compliant documentation of all client interactions.

Job description

This is a remote position.

Schedule:

Mondays to Fridays, 8:00 am to 5:00 pm, Buffalo, NY, USA, Eastern time

Client Overview:

Join a thriving men’s health clinic that’s revolutionising healthcare for men across New York. This established franchise specialises in comprehensive wellness services including hormone replacement therapy, erectile dysfunction treatments, and cuttingedge wellness programs that help men optimize their health and reclaim their vitality. With over 300 active clients and a growing reputation for excellence, this clinic combines medical expertise with personalized care to transform lives. You’ll be part of a supportive team that includes experienced medical professionals and work in an environment where making a genuine difference in men’s health is the daily mission.

Job Description:

This is an exciting opportunity to blend healthcare expertise with relationship management in a role that truly impacts lives. As a Client FollowUp Representative & Account Manager, you’ll serve as the vital connection between the clinic and its extensive client base, ensuring every patient receives comprehensive care and stays informed about lifechanging treatments. This isn’t a traditional sales role it’s about education, support, and helping men discover the full spectrum of services available to optimize their health. You’ll work with cuttingedge CRM technology, manage meaningful client relationships, and play a crucial role in the clinic’s mission to help men achieve their best health outcomes.

Responsibilities:

Conduct personalized followup communications with 300+ existing clients through phone calls, emails, and text messages to ensure treatment satisfaction and ongoing wellness

Educate clients about available services they may benefit from, including specialized treatments for erectile dysfunction, hormone optimization, and wellness programs

Master and maximize the GoHighLevel CRM system to streamline client communications and enhance relationship management

Transform and upload client databases from Excel into the CRM system, creating organized and accessible client records

Design and implement automated drip email campaigns using professionally crafted templates to keep clients informed about services and promotions

Facilitate appointment bookings through integrated booking portals and provide clients with convenient scheduling links

Maintain detailed, HIPAAcompliant documentation of all client interactions and treatment discussions

Provide exceptional customer service by answering questions about treatments, procedures, and clinic services

Manage social media presence on Facebook and Instagram during available time, creating engaging content that promotes men’s health awareness

Requirements

Expertlevel proficiency with GoHighLevel CRM system (this is essential for success in the role)

Medical background strongly preferred, particularly nursing experience, or demonstrated ability to learn medical terminology through comprehensive training materials quickly

Thorough understanding of HIPAA compliance requirements and commitment to maintaining patient confidentiality

Excellent English communication skills with clear, professional speaking voice suitable for healthcare conversations

Proven experience in customer service, account management, or client relationship roles

Empathetic and professional communication style appropriate for sensitive healthcare discussions

Ability to educate and inform rather than pressure or hardsell services

Social media management experience with Facebook and Instagram platforms preferred

Strong organizational skills and attention to detail for managing large client databases

Comfortable working remotely while maintaining high productivity and professional standards

Benefits

Independent Contractor Perks:

HMO coverage for eligible locations

Permanent work from home

Immediate hiring

Steady freelance job

Please note that since this is a permanent workfromhome position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates, and the rate depends on your performance in the application process.

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