Offer summary

Qualifications:

College diploma or university degree in computer sciences or a related field, or equivalent work experience., Supporting Linux operating systems such as Red Hat Enterprise Linux or CentOS., Knowledge of network administration, including firewalls and VPNs., Some experience with relational databases like Oracle or PostgreSQL, and cloud services such as AWS, Azure, or GCP..

Key responsibilities:

Manage client application systems, databases, networking, and storage.

Support operating systems and databases for customers.

Develop and maintain automated testing suites and QA infrastructure.

Assist sales with technical proposals and support implementation projects.

Job description

We are looking for an IT Infrastructure Associate to join our dynamic team of smart, positive, and passionate people who are appreciated for their unique talents and empowered to do their jobs well.

As the IT Infrastructure Associate, you will work as part of the Research and Development team while using your expertise to support all SmartWorks departments, including Sales, Professional Services, and Support. This position represents a critical link between SmartWorks' revenue-generating operations and our technical infrastructure. It directly impacts billable work by managing client application systems, executing implementation projects, and providing essential technical support across all revenue-focused departments.

Your involvement in customer-facing activities, from supporting the sales team with technical proposals to implementing solutions for clients, makes this role instrumental in winning new business and delivering billable services. Additionally, by maintaining QA infrastructure and developing automated testing suites, you will help ensure the reliability and quality of solutions delivered to paying clients, protecting revenue streams and maintaining customer satisfaction. The combination of infrastructure management, customer support, and direct involvement in implementation projects makes this position essential to maintaining and growing SmartWorks' billable service delivery capabilities.

We are a fully distributed workforce, with all of our management and staff working remotely from their homes, and we have successfully operated this way for several years.

This remote role welcomes candidates anywhere in Canada and the US. It requires minimal travel, with a maximum of 25%, primarily for internal company meetings. The position operates predominantly within the Eastern Time Zone, though occasional flexibility is needed to support meetings across Atlantic and Pacific Time Zones.

What will your impact be:

Manage the SmartWorks hosted client application systems and internal R&D development systems, databases, networking and storage
Provide primary Operating System and Database support for our customers
Development and maintenance of automated unit test suites
Installation, configuration, and maintenance of our QA infrastructure
Perform bug fixes and other source code maintenance tasks
Design testing plans and strategies for different types of testing
Work with the sales team to provide technical details for proposals
Remotely install and configure hardware, operating system, and database platforms for our application during implementation projects

What we are looking for:

College diploma or University degree in computer sciences or a related technical field, *OR* equivalent, relevant production environment work experience
Supporting the Linux OS (Red Hat Enterprise Linux / Centos, or other)
Network Administration, including firewalls and VPN’s.
Some familiarity working with relational databases (Oracle or PostgreSQL, or other)
Some experience with Cloud-based virtual systems, networking and storage
Experience working with Cloud services like AWS EC2 , Azure and GCP
Experience with Infrastructure as Code (IaC) best practices
Optional: Experience with Apache Kafka, Kubernetes/Docker and CI/CD Pipeline management tools

What we offer:

3 weeks' vacation and 5 personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Flexible work options

Salary: 70-80K

About Harris:

Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Smartworks:
SmartWorks is a division of N. Harris Computer Corporation. For over a decade, SmartWorks has been providing best-in-class meter data management and analytics software solutions to more than 300 utilities throughout N. America.

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