IT Systems & Infrastructure Manager

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

We combine incredible growth with the stability of a privately held, diversified, and debt free company. We work hard, play hard, celebrate our successes and pursue our goal of delighted customers with relentless passion.

Our experienced leadership team supports a vibrant and entrepreneurial corporate culture, giving you the chance to use your talents to make a real difference. At AireSpring, you’ll work alongside other smart and dedicated people to solve business and technology challenges while delivering excellent service to all of our customers.

Position Overview: We are seeking a highly skilled and dynamic IT Systems & Infrastructure Manager to lead and oversee our organization's IT infrastructure. This role requires a strategic thinker with a hands-on approach to managing systems, networks, and DevOps practices. The successful candidate will demonstrate technical expertise, leadership acumen, and the ability to drive projects to completion while fostering collaboration across teams.

Key Responsibilities:

• Infrastructure Management: Oversee the design, implementation, and maintenance of enterprise-wide IT infrastructure, including LANs, WANs, WLANs, VPNs, servers, storage, and cloud-based services.
• Team Leadership: Lead, mentor, and manage the infrastructure team, ensuring alignment with organizational goals and fostering a culture of continuous learning and collaboration.
• DevOps Integration: Collaborate with DevOps teams to define, implement, and optimize tools and technologies, facilitating seamless deployment and system automation.
• Project Management: Develop and manage project plans, track progress, and report status updates to senior management using tools like Jira. Ensure project deliverables meet quality, scope, and timeline expectations.
• Service Management: Oversee IT service delivery, including helpdesk operations, ticket management, and incident resolution, ensuring high levels of customer satisfaction.
• Strategic Planning: Contribute to IT strategy development, including budgeting, capacity planning, and resource allocation to support business growth and innovation.
• Technical Oversight: Ensure the organization's systems are secure, resilient, and optimized. Manage system configurations, troubleshoot complex issues, and oversee disaster recovery planning.
• Stakeholder Engagement: Collaborate with business partners to understand requirements, provide technical guidance, and ensure technology solutions align with business objectives.
• Reporting & Documentation: Create executive presentations, reporting matrices, and documentation to communicate project statuses, infrastructure health, and key metrics to upper management.
• Vendor & Tool Management: Evaluate, select, and manage vendor relationships and software tools, ensuring they meet the organization’s evolving infrastructure needs.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s degree or relevant certifications preferred).
• 3+ years of management experience leading IT infrastructure teams.
• Proficiency in managing enterprise IT environments, including Active Directory, Group Policies, virtualization, cloud platforms, networking protocols, and cybersecurity best practices.
• Experience with DevOps tools, concepts, and methodologies.
• Strong analytical and problem-solving skills with the ability to make sound decisions under pressure.
• Exceptional communication and presentation skills, with experience engaging both technical teams and executive stakeholders.
• Demonstrated experience in IT budgeting, vendor management, and contract negotiation.
• Hands-on experience with hardware troubleshooting and system architecture.
• Proven ability to research, evaluate, and recommend new technologies.

Preferred Certifications:

• ITIL, PMP, CCNA/CCNP, AWS Certified Solutions Architect, or equivalent.