Offer summary

Qualifications:

BSc degree in Information Technology, Computer Science, or a related field., Proven experience as a Technical Support Engineer or similar role., Good understanding of computer systems, networks, and log troubleshooting., Hands-on experience with SQL databases, especially MySQL..

Key responsibilities:

Monitor and troubleshoot production systems to ensure stability and performance.

Diagnose and resolve system issues promptly, escalating when necessary.

Document technical solutions and maintain knowledge bases.

Communicate effectively with customers and internal teams about system statuses.

Job description

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit and business management tools to help them succeed. Moniepoint processed $1

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

About the role

We are looking for an Application Monitoring Officer to provide enterprise-level monitoring to our services and systems. You will be responsible for the stability, integrity, and operation of our production systems by monitoring, configuring and driving optimizations. You will diagnose, troubleshoot, and resolve system issues in an accurate and timely manner.

What you’ll get to do

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Taking ownership of customer issues reported and seeing problems through to resolution
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Prioritize and manage several open issues at one time
Document technical knowledge in the form of notes and manuals.

To succeed in this role, we think you should have

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
BSc degree in Information Technology, Computer Science or relevant field
Basic Understanding of OOP concepts
Good understanding of computer systems, mobile devices and other tech products
Excellent problem-solving and communication skills
Familiarity with basic network concepts and tools.
Experience troubleshooting using stack traces and log file.
Experience interacting with APIs and troubleshooting related requests.
Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
In depth knowledge of SQL databases particularly MYSQL
Hands-on experience with Windows/Linux/Mac OS environments

What we can offer you

Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

What to expect in the hiring process

A preliminary phone call with the recruiter
A technical interview with the Hiring Manager
A behavioural and technical interview with a member of the Executive team.

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

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