Offer summary

Qualifications:

Experience in managing project or engagement delivery, preferably in enterprise software or SaaS., Strong knowledge of data-related consulting projects and project management methodologies., Excellent customer relationship management skills, including managing escalations and participating in executive meetings., Proficiency in English communication, both verbal and written, with relevant project management certifications..

Key responsibilities:

Lead and manage customer engagements, acting as the main point of contact.

Develop and maintain strong relationships with customers and internal teams.

Define, scope, and sell professional services to clients.

Coordinate resources and ensure project governance and delivery success.

Job description

Business Area:

Professional Services

Seniority Level:

Mid-Senior level

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

At Cloudera, we empower people to transform complex data into clear and actionable insights. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

The Services Delivery Manager is a key member of our EMEA Professional Services Project Management Office (PMO) delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, keep projects on track and on budget as well as close out new contracts and/or extensions. You are comfortable interfacing with all levels of stakeholders both internally and externally.

As a Services Delivery Manager you will…

Work with our customer base in EMEA
Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships helping grow the Cloudera Professional Services business at your customers
Define, scope and sell our Professional Services portfolio
Help with preparation of Statements of Work or Change Orders for review by our legal and operations teams
Lead the services engagement with our customers, acting as the single point of contact, coaching customer project managers in their Cloudera journey and managing overall engagement budget
Plan out and forecast our resourcing profile, working with our resourcing function to assign the appropriately skilled resources to your customer engagements
Implement the appropriate level of project governance to an engagement. Working directly with Customer to ensure alignment of Cloudera tasks/activities
Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

We’re excited about you if you have:

Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company

Experience in leading, scoping and delivering data related consulting projects
Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings in the Middle East
Strong foundational knowledge of working within the IT domain
Excellent knowledge of software implementation and project/program management methodologies
Self-starter mentality and collaborative problem solver
Strong verbal, written and presentation communication skills in English.
Business competence in English verbal and written communication is mandatory
Excellent analytical skills
Project Management related certifications
Ability to travel up to 10-20% (As needed)

You might also have…

Experience interacting with Cloudera software
Industry experience working with large Financial Services, Retail and Public Sector customers
Middle Eastern Customer Delivery Management experience

Cloudera is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What you can expect from us: