Offer summary

Qualifications:

Bachelor's degree or equivalent experience., 8+ years of sales or customer success experience, preferably with enterprise clients., Strong background in data analytics, risk, and compliance platforms or SaaS., Excellent communication, organizational, and data visualization skills..

Key responsibilities:

Manage post-sale relationships with enterprise clients to ensure satisfaction and renewal.

Design and deliver tailored solutions aligning with client goals using data platforms.

Collaborate with sales, product, and marketing teams to support pipeline and solution development.

Conduct business reviews and serve as a trusted advisor to stakeholders.

Job description

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

About the Team:

Our Strategic Digital Markets team is dedicated to partnering with organizations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Job:

The Senior Customer Success Manager role will bridge technical depth with client-facing excellence. This role will be instrumental in delivering proactive, insight-driven solutions that drive revenue and deepen client relationships.

You'll Be Responsible For:

Designing and delivering tailored solutions that align with client goals.
Leveraging platforms such as Databricks, Snowflake, PowerBI and Tableau to uncover trends and craft compelling data stories.
Collaborating with Sales, Product, and Market Planning to support pipeline acceleration and solution innovation.
Owning post-sale relationships with enterprise clients, ensuring adoption, satisfaction, and renewal.
Conducting regular business reviews, performance tracking, and roadmap alignment sessions.
Serving as a trusted advisor across procurement, legal, and technical stakeholders
Supporting multi-year agreements and integrations by navigating complex client ecosystems
Contributing to internal enablement efforts such as Highspot content curation and workshop facilitation
Helping shape go-to-market strategies and feedback loops with Product and Marketing.

Qualifications:

Have Bachelor's degree or equivalent experience.
8+ years of proven sales/sales support experience, like technical consulting or customer success. Experience working with enterprise clients in regulated industries is a plus
Strong background in data analytics, risk/compliance platforms, or SaaS delivery.
Able to work as part of a team, accomplishing mutual team goals.
Strong organizational, time management and forecasting skills. Excellent communication skills.
Skilled in data storytelling and visualization (e.g., Tableau, Power BI).

Learn more about the LexisNexis Risk team and our culture here.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits.

● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan.

● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.

● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.

● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.

● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.

● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.

The salary range provided in this posting is the base salary range for Washington:$83,500.00 - $155,100.00

This is a sales job which may be eligible for a sales incentive or commission plan.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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