Payment Account Manager – Middle

Work set-up: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Georgia (country), Poland, Serbia

Offer summary

Qualifications:

At least 2 years of experience in client relationship management., Strong communication, negotiation, and analytical skills., Proficiency in business English (B2 level) and knowledge of Russian., Understanding of the IT industry and payment processes..

Key responsibilities:

  • Develop and maintain long-term client relationships.
  • Understand client business operations and monitor key payment metrics.
  • Collaborate with internal teams and clients to identify issues and propose solutions.
  • Identify and implement improvements in account management processes.

SOFTSWISS logo
SOFTSWISS Computer Software / SaaS Large https://www.softswiss.com/
1001 - 5000 Employees
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Job description

Overview:

SOFTSWISS continues to expand the team and is looking for an experienced Middle Payment Account Manager to join our Payments Team. We need an accomplished professional who shares our culture and values.

Key responsibilities:
  • Develop and maintain strong, longterm relationships with clients and key individuals on the clients side
  • Understand client business specifics and how it operates
  • Monitor and forecast key metrics related to payment operations
  • Create a development plan and strategy for clients
  • Collaborate with both the team and key personnel from the clients side to identify potential issues and propose effective solutions
  • Collaborate with other departments, such as PSP BizDev, Tech team, and BAM
  • Effectively communicate client requirements to other teams
  • Identifying opportunities for improvement in account management processes and implementing changes to improve efficiency and effectiveness
    • Required Experience:
      • Prior experience of at least 2 years in establishing and managing client relationships
      • Strong communication, negotiation, and analytical skills
      • Excellent knowledge of Russian; Proficiency in business English at an advanced level (B2)
      • Thorough knowledge of the IT industry and its major processes
      • Time management skills
      • Willingness to learn and develop professionally continuously, keeping uptodate with the latest best practices
        • Nice to have:
          • Experience in Fintech, Payments, or PSP (Payment Service Provider)
          • Account management experience
          • Familiarity with the Gambling or iGaming industry
          • Basic knowledge of Devcode and understanding of platform functionality
            • Our Benefits:
              • Fulltime remote work opportunities and flexible working hours
              • Private insurance
              • Additional 1 Day Off per calendar year
              • Sports program compensation
              • Comprehensive Mental Health Programme
              • Free online English lessons with a native speaker
              • Generous referral program
              • Training, internal workshops, and participation in international professional conferences and corporate events.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Computer Software / SaaS
Spoken language(s):
RussianEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementStrategic PartnershipPayment ProcessingProject ManagementDevTrackVideo Game ConsoleAccount ManagementPayment ScheduleFinance

Other Skills

  • Analytical Skills
  • Negotiation
  • Communication
  • Time Management
  • Willingness To Learn
  • Teamwork
  • Problem Solving
Are you interested?

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