Technical Trainer Technical Writer SBG

Job Details

Level: Experienced

Job Location: SBG REMOTE POSITION Anywhere, VA

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: Undisclosed

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Information Technology

Description

SBG, a DSS, Inc. company, specializing in engineering, information technology, cybersecurity, intelligence, and training, is looking for a hardworking resultsoriented Technical Trainer Technical Writer. The ideal candidates for this position have strong attention to detail, analytical and ethical, who can excel in a very fastpaced government contractor environment.

**Contingent Upon Contract Award**

OVERVIEW

The Technical Trainer Technical Writer delivers highquality training programs focused on IT software, hardware, systems, and networks. This role requires a dynamic individual with strong communication skills and handson technical knowledge who can effectively educate and support endusers and technical staff. The ideal candidate has a background in adult learning, curriculum delivery, and instructional design, and can present content using a variety of training tools and media formats. This person also the ability to create job aids and assist in completing necessary documentation and working with technical staff on Knowledge Base articles and editing Government required documentation.

The Technical Trainer Technical Writer will:

• Develop, coordinate, and deliver instructorled and virtual training sessions on IT systems, software, hardware, and networks.
• Present technical concepts in an easytounderstand manner for users at various skill levels.
• Adapt training delivery to suit the audience, environment, and available technologies.
• Utilize various training tools, platforms, and media (e.g., slide decks, elearning software, video, interactive demos) to enhance learner engagement.
• Create and maintain course materials, handouts, manuals, and user guides.
• Assess training effectiveness and gather feedback to improve future sessions.
• Provide oneonone or small group training and support as needed.
• Stay current with industry trends and technologies to keep training content up to date.
• Collaborate with IT and project teams to understand training needs for new systems or updates.
• Create job aids and assist with required technical documentation
• Ensure accuracy of Knowledge Base articles in ServiceNow to drive Incidents to Tier 01
• Work with teammates and Government on editing required security and Government documentation.

• SECURITY AND PRIVACY DUTIES AND RESPONSIBILITIES

  Individuals working for SBG Technology Solutions, Inc, a DSS, Inc. will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 80053. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the daytoday performance of their duties. Individuals working in departments that are considered to be in the highrisk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

  The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make reasonable accommodation as needed.

  Qualifications

  
  

  Required

  • Minimum of 5 years of experience conducting ITrelated training programs.

  • Experience delivering training on IT hardware, software, systems, and network operations.

  • Proficiency with training and presentation tools (e.g., PowerPoint, LMS platforms, video conferencing tools).

  • Strong public speaking and interpersonal skills, with the ability to engage diverse audiences.

  • Excellent verbal and written communication skills.

  • Strong organizational and planning abilities.

  • Comfortable working independently or as part of a team.

  • Preferred

    • Experience with instructional design and curriculum development.

    • Familiarity with adult learning principles and technical certification programs.

    • Background in Help Desk or IT support roles is a plus.

    • EDUCATION:

      • Associate degree or completion of a 2year technical program in a Computer Science or relevant field OR

      • 4 additional years of relevant experience in lieu of education.

      • PHYSICAL DEMANDS:

        Standing		10% per day
        Sitting		60% per day
        Walking		5% per day
        Stooping		0% per day
        Lifting		If traveling, the ability to lift up to 50 lbs. unassisted (luggage, laptop, etc.) Up to 15 lbs. unassisted, several times a day (laptop, office equipment, office supplies, etc.)
        Computer Work		100% per day
        Telephone Work		60% per day
        Reading		100% per day
        Other, please specify		Travel unassisted less up to 10% per year, via aircraft or privately owned vehicle.

        SBG, Inc. is an Equal Opportunity Employer

        If you need an accommodation seeking employment with SBG, Inc., please email recruiting@sbgts.com or call (703) 2999093. Accommodations are made on a casebycase basis.