Offer summary

Qualifications:

Bachelor's Degree is required., At least 1 year of experience in customer service or related fields., Proficiency with social media platforms like Facebook, Twitter, and Instagram., Strong communication skills and familiarity with social media monitoring tools..

Key responsibilities:

Respond to and engage with customer inquiries during overnight shifts.

Document customer interactions accurately and efficiently.

Provide support for dealer, vehicle, and product-related questions.

Participate in training to maintain industry-specific knowledge.

Job description

Overnight Social Care Advisor
Location: Remote, should be located within the Metro Detroit area.
Serves as the frontline to ensuring customers and fans are responded to and engaged with in a timely manner during the 128am shift. This individual will have access to tools that will enable herhim to provide the best customer service.
Major Job Duties and Responsibilities

Responsible for moderating queues and engaging with Care inquires

Effectively and accurately document customer interaction

Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns inquiries.

When appropriate, promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions.

Participate in any required trainingindustryspecific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.

Provide exceptional service to all internal and external customers.

Adhere and contribute to defining processes that produce bestinclass social consumer care experiences, focusing on constant improvement and a valuebased approach.

Utilize correct tools to efficiently manage a number of often concurrent activities

Provide Goodwill when appropriate

Interact with marketing and PR as needed for customer care and support

Effectively manage a number of open customer cases providing a resolution within a timely manner

Required SkillsExperience

1+ years experience in customer service related profession

Expertise with social media platforms such as Facebook, Twitter, Instagram and Forums

Computer navigation and typing proficiency

Excellent verbal and written communications skills to effectively communicate to internal and external stakeholders

Experience with social media monitoring tools: Oracle, Siebel, etc.

Attention to detail with strong project management and prioritization skills

Microsoft Excel, Microsoft Word and PowerPoint skills and proficiency

Required EducationTrainingCertificationsLicenses

Bachelors Degree

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